Buyer Beware. This dealership is known to "pack payments". This means that they will give you an inflated monthly payment during negotiations so that the person typing your paperwork can use that "extra monthly amount" to include a warranty and other aftermarket items while only increasing your vehicle monthly payment by a few dollars (or sometimes even lowering it). A way around this deceitful practice is to ask for your installment contract to be printed as soon as you go into the finance office (that's what I do) so you can see all the numbers right in front of you before you sign anything. Make sure you check the interest rate, payment and number of payments and also to see if anything was added into the product lines. I do know that if these deceitful practices continue, the DMV may investigate this dealership's practices. But until then, be a smart shopper and ask for your retail contract up front.
Karl
Highlands Ranch,#2Consumer Comment
Wed, November 03, 2010
is available at this site.
Michelle
El Cajon,#3UPDATE Employee
Tue, November 02, 2010
Hello,
My name is Michelle Candelaria and I am the Guest Relations Manager for Toyota of El Cajon. I have been a long term employee going on 7 years. This is a family owned business ran by good people. Not to mention 2 time winner of the Better Business Bureau Torch Award for Business Ethics. I am not aware of any type of complaint or customer concern of this sort. I would love the opportunity to discuss this matter at your earliest convenience. Please contact me at (619) 270-3195. I would like to have any facts that you may have to address this concern.
Sincerely,
Michelle Candelaria
Karl
Highlands Ranch,#4Consumer Comment
Tue, November 02, 2010
is available at Ripoff Report #406383 in the consumer comments section.