Complaint Review: Toyota of Hollywood - Hollywood Florida

sometime in the near future.

..and I could be wrong..but it seems to add up.

Even if we disregard the fact that this women may have signed a lease with no supervision...the fact remains...the woman signed a lease.

Now..lets assume no one is responsible for the lease payment after death.

So....why would there be a complaint?

Here is my theory..

What is involved with a lease??? A nice hefty down payment.

Now, lets say this was my mother who signed this lease and I wanted to get something out of it to benefit from her death.

If my mother had actually took out a loan to own the vehicle...I might have something to collect of value upon her death. But let's say she signed a lease and put down $2500.00 (random amount for sake of discussion)..then died.

I would then have a choice. None good. Either take over the lease which really has no equity..nor can it ever..as it is a lease. I can return the vehicle if it is a lease..but I stand to gain nothing...I am sure the down payment is non-refundable in the event the lease agreement is broken..and surely death by the signer will break the lease agreement since payment will obviously stop.

So unless some other reason is given for lodging this report...as heartless as it my seem to insinuate... greed is the motive for this report...unless a better reason is given..what else can be concluded?

Well the "update" didn't do anything to increase the believablilty of the report. 

No one asked about how the car got back "after" your mom's death.  You did answer how it got back when she went to return the first car..her and an aide went there.

Okay so where was the aide in stopping this horrible deal?  Did they have the aide tied up in the back room so that they couldn't assist your mom?

One other question you didn't answer is who is responsible for this new lease?  Did your mom sign it on her own or is there a co-signer.  If there is a co-signer WHO is it?  Is it the aide or another family member by any chance?

I have a feeling that this co-signer question will tell a lot.  Because I have serious doubts that a person who is elderly and poor(the OP's words) would be approved by any bank or finance company without some extra "security".

If the lease was co-signed then the co-signer becomes responsible for the lease once your mom died.  In this case the co-signer only has themselves to blame for thinking it was a good idea to co-sign for a person who in no way would be able to drive.

If by chance the lease was not co-signed.  Then any amount owed is delt with through your mom's estate.  If there is not enough money in the estate to take care of this then the finance company is basically out of luck. 

Also, while not really a factor in anything, how much time elapsed between your mom getting this new "long term" lease, and her actually passing away?

In the last reply from the OP it now states an aide drove her to sign the lease.

Regardless, I personally have no doubt that a dealership would take advantage of this woman. As well I am not surprised that they would refuse to take the car back. Granted I am sure they did not use physical force to make her sign..but we all know how pushy these salesman can be.

The only questions left...is at the end of the report it states they would not allow the car to be returned even after she died. Are you or anyone else in the family being held responsible for the lease payments?...and if so, why? If no one else was responsible for the payment I would think they would want the car back so they could resell it or lease it again. Did they not believe your mother died?

Obviously whomever drove the car to and from the dealership is not the point.

The point of this report seems to be that the siblings were "greatly surprised" to see she had entered a long term lease.

When the deceased was asked why she entered a long term lease, the report claims the deceased kept saying no..but at least 5 salesmen surrounded her and "insisted".

So lets get to the bottom of this.

If the deceased was able to drive herself..then there is a chance she was alone during this period of "duress" and signed the lease because the salesman surrounded her and "insisted". But I would find it hard to believe that an elderly quadriplegic (or any age quadriplegic) drove themselves to the dealership.

If the deceased was unable to drive herself..then someone had to be there with her during this period when she signed.

So the questions remain. Who was with her (or who drove), and why is anyone else being held responsible for the lease after she died? If no one is being held responsible..what is the point of this report? If someone else is being held responsible..then why did they not try to stop her from signing the long term lease?

Avoid this dealership like the plague they are essentially criminals, who take advantage of the elderly, infirm and poor. Our mother, now deceased, was quite elderly, with the expected cognitive limitations, was functionally quadriplegic, wheelchair-bound and unable to drive. She and her aide went into this dealership to return what we expected to be her last car. My siblings and I were greatly surprised to find that instead, the dealership ahd talked her into a long-term lease for a new automobile. When I asked her why she had leased a car, her response was I kept saying no but they surrounded me, at least five salesmen, and they kept insisting

We tried to amicably resolve this situation by letting our mother just return the car but the dealership wa unwilling to do so, even after our mother died.

** We were amazed that after we posted this report a bunch of people responded. There seems to have been some confusion - Joe - Fairless Hills (, U.S.A.) about how the car got back after my mothers death. Answer.I drove it back.

Toyota, Ford, GM..even small used car dealers, no new info there.

Now there is some question as to why this dealership signed an elderly quadriplegic into a long term lease. But nonetheless, that is what they did.

Another question is as stated in this report, is that the dealership refused to resolve the situation and allow the vehicle to be returned. Actually there is no question while the owner was alive as she signed an agreement, right or wrong. But it seems the dealer is still refusing the car back. So who is responsible for the lease payment and why?

I can only come to a couple of assumptions. If no one co-signed, the vehicle now belongs to the leasing company, whomever that may be.

If someone did co-sign for the vehicle, then they had to be aware that a long term lease was being signed by this woman, and agree to be responsible for the lease should the signer not pay. Obviously the signer can no longer pay, so the co-signer is now responsible.

Now I could be wrong, these are only assumptions..I am not entirely sure how auto lease agreements work since I would never ever sign to one..unless I was doing this for a vehicle worth over $150,000. In that case depreciation would most likely make better economic sense to lease.. if I was interested in a new car that expensive.

having unethical people in management positions and sales positions is the 'Toyota way' of selling & leasing cars in the USA.

Karl can have us google all the HID and sudden acceleration and engine sludge issues to our hearts desire. Why..we can even google Obama steak poem dinners and anti Semitic websites.

But..this report is apparently regarding a vehicle that was leased to someone who is now deceased. I have no doubts that a dealership would high pressure tactic the sick, disabled and elderly..no surprise there.

But again what comes into question...is what is the problem now? Should we warn all other deceased people not to lease from this dealership?

about how serious defect reports were allegedly being altered at a Toyota plant, okay?

     It looks like Karl and Jim From Orlando didn't google this "help me I'm nuts!!!")

how car dealerships in the USA operate when attempting to make "profits", right?

        Finally someone with a little bit of common sense responds to one of these ridiculous posts. If this person is eveything the op says she is then how in the world did she get the vehicle back to the dealership by herself??????????? Someone had to have been with her!!! but the op convenietly left that part out which to me makes the entire story b**l s**t, but again, SOMEONE actually believes it.

       People go into automobile dealerships (new and used), try steal every last dollar of profit from them and when they can't they come on here and cry about it. The most ridiculous part about it is SOME people acually believe them!!

Yes some car dealers can be outright scam artists, and if this report is 100% accurate the person and dealer listed need to be held responsible.  However, this seems like it might be a bit of an exageration and not the entire story. 

The biggest question is just how does a person who is eldery, functionally quadriplegic, wheelchair-bound and unable to drive return a car to a dealership on her own?

Either she was actually able to drive and not as disabled as the OP seems to make out, or there was someone else with her.  If she is not as disabled as the OP is trying to make out, what else has been exagerated.  If there was someone else with her, where were they in keeping her from making this "deal".  Or as was as hinted above did someone co-sign for her.  Which again really asks the question why did they co-sign for a person that they should know obviously can't drive?

..and not too surprising behavior from a car dealership.

What I do want to ask..is how are they collecting money from the deceased? I understand they may be refusing the return of the car...but who is responsible to pay the lease payment after the person the lease was issued to is dead? Did someone co-sign?