- Report: #714897
Complaint Review: Toyota - Torrance California
Reported By:
anonymous -
arlington, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Toyota
19001 South Western Avenue, Torrance, 90501 California, United States of America
Phone:
(800) 874-7050
Web:
www.toyota.com
Categories:
Business Rating:
(0)
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Toyota Extended Warranty Rip-off Torrance, California
I bought a Toyota Corolla on 12-26-08. It was advertised with a 3-year/30,000 miles warranty, but I purchased the extended warranty to cover an additional 4-year-40,000 on December 26, 2008. The Finance Manager claimed he was not on commission and that he would not profit from the sale. I was also told I could cancel at any point.
After I had difficulties with my dealer, Koons Arlington, I canceled the prepaid maintenance agreement on 12-29-10. After I was told of the early termination fee for canceling the prepaid maintenance, I decided to cancel the extended warranty. I have made no claims against the warranty or roadside assistance. According to the contract any claims could be recovered by the company. Therefore, I have received no consideration for the $396 Toyota refuses to refund.
I sent a letter to Toyota on 2-28-11. A customer service agent called to advise me to file a complaint against Koons. Koons has resolved the prepaid maintenance fees for the Maintenance Agreement and says the extended warranty is a Toyota Policy. Given all the bad publicity Toyota has received, I would think customer satisfaction would be a priority. It makes no sense for Toyota to spend million advertising for new customers and then treat them so poorly.
After I had difficulties with my dealer, Koons Arlington, I canceled the prepaid maintenance agreement on 12-29-10. After I was told of the early termination fee for canceling the prepaid maintenance, I decided to cancel the extended warranty. I have made no claims against the warranty or roadside assistance. According to the contract any claims could be recovered by the company. Therefore, I have received no consideration for the $396 Toyota refuses to refund.
I sent a letter to Toyota on 2-28-11. A customer service agent called to advise me to file a complaint against Koons. Koons has resolved the prepaid maintenance fees for the Maintenance Agreement and says the extended warranty is a Toyota Policy. Given all the bad publicity Toyota has received, I would think customer satisfaction would be a priority. It makes no sense for Toyota to spend million advertising for new customers and then treat them so poorly.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
USA
An encore presentation of- "TOYOTA CHRISTMAS SONG 2007"......
#2Consumer Comment
Fri, April 08, 2011
is available at this site!
*Just type in 449481 at this site and it appears as 'Consumer Comment #3' at Ripoff Report #449481.
Thank You
WELCOME TO TOYOTA CORPORATION- ONE BIG LIE
