- Report: #1354070
Complaint Review: Tracefone - Nationwide
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Author Not Confirmed
Why?
Tracefone
Nationwide, USA
Phone:
1-800-323-2366
Web:
Tracefone.com
Categories:
Business Rating:
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Tracefone giving me the run around, by putting me hold or laiding the phone down not saying anything Miami Florida
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I bought a cell phone from Tracefone online, on January 06, 2017, then wanted to return for a refund, but instead they sent another phone, when trying to return it, They kept switching from department to department even hanging up on me at one point when ask to speak to supervisor they wouldn't do that either.
- They would place me on hold for long periods of time, or say the supervisor will will say the same thing. Try getting a return shipping label frome them, they act like they didn't know what I was talking about, it took me about ten more calls, and yelling to get a shipping label, there customer service sinks to hell, and I wouldn't recommend anyone to them.
- Now I am trying to get my refund back again they are giving me they run around, the phone was dent back on January 23, 2017, they received it on the, 25tth of January 2017, so now its been a week no money has bee put back in my account, they are telling me it takes up to 30 days or it depends on your bank,my bank takes 3-5 business days.
- Tracefone employees where rude and they kept trying to push the phone on me when I didn't want it. Today it is February 4, 2017 and spoke with someone and again I still got the same thing, when I ask again for a supervisor or a manager, she kept putting me on hold then coming back she couldn't get anyone finally I said forget I will call the BBB on them.
