- Report: #1451848
Complaint Review: Tracfone - All cities All states
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Author Confirmed
Why?
Tracfone
All cities, All states, United States
Web:
Tracfone.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Tracfone Tracfone does not provide quick service. It took an hour after 25 hours to activate and transfer my number from one tracfone to another tracfone. And while i waited on hold for over an hour they refused to give me the prepaid minutes back. All cities All states Nationwide
*Tracfone does not provide quick service. It took an hour after 25 hours to activate and transfer my number from one tracfone to another tracfone. And while i waited on hold for over an hour they refused to give me the prepaid minutes back.*
Dont use tracfone.
2 Updates & Rebuttals
Tracfone
Florida,United States
Tracfone - All cities All states
#2REBUTTAL Owner of company
Mon, September 17, 2018
Hi Ron.
I'm Larry from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We understand that your your previous experience was unpleasant, and we wish to make it right for you. To better assist you in resolving your issue, Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Larry
TracFone Wireless
Perry Mason
United StatesThe Facts Of Life
#3Consumer Comment
Sun, July 15, 2018
What you have discovered is what many of us have known for years. The Trac-Fone/Net-10 companies have absolutely ZERO concern for the customer! They have the WORST customer service of ANY company on the planet! If you are interested in pre-paid service, many of the majors now do this. Their ZERO concern for the customer has gone on for years and years.
