- Report: #462595
Complaint Review: TracFone - Plainfield Indiana
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Author Confirmed
Why?
TracFone
1251 South Perry Rd Plainfield, 46168 Indiana, U.S.A.
Phone:
800-867-7183
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TracFone Ordered a New TracFone.It was defective they sent 2 diferent Net10 phones to replace it and still no TracFone Plainfield Indiana
May21,2009 Ordered New LG600G Doubleminut.The phone they sent me was defective. I had trancfered my 800+ minuts and all my contacts to it and it locked up.I called them and they said they would send me a New replacement phone they sent me a Net10 phone.I called again and they said So sorry, they would send me the correct phone. They sent another Net10 phone.I called again and asked to talk to a superviser. Again, So sorry. He would make sure I got the correct phone. Waited 10 days still no phone. I called talked to yet another superviser,no phone had been sent out.
At this point I asked for a refund of my $53.11. They said of course. I asked to reacctivate my old phone and have my minutes and number put back on it and was told they would have to send a new sim card and I needed to buy yet another phone minut card to reacctive the old phone. Ok I did all that but the sim card they sent me was for a different number and again I called them. So sorry, Theyll have to send me another sim card with the correct number.June 18th,2009 Still Waiting for sim card and Refund to my credit card!
Cat
Rockford, Illinois
U.S.A.
At this point I asked for a refund of my $53.11. They said of course. I asked to reacctivate my old phone and have my minutes and number put back on it and was told they would have to send a new sim card and I needed to buy yet another phone minut card to reacctive the old phone. Ok I did all that but the sim card they sent me was for a different number and again I called them. So sorry, Theyll have to send me another sim card with the correct number.June 18th,2009 Still Waiting for sim card and Refund to my credit card!
Cat
Rockford, Illinois
U.S.A.
2 Updates & Rebuttals
Anonymous
Houston,Texas,
U.S.A.
Wait a little longer!
#2Consumer Suggestion
Mon, June 22, 2009
You spoke to Tracfone on June 18---it is now morning JUne 22! No mail delivery yesterday (Sunday)! Wait a few more days and see what happens.... Rest of your report valid, but last sentence is ridiculous!!!
Anonymous
Houston,Texas,
U.S.A.
Wait a little longer!
#3Consumer Suggestion
Mon, June 22, 2009
You spoke to Tracfone on June 18---it is now morning JUne 22! No mail delivery yesterday (Sunday)! Wait a few more days and see what happens.... Rest of your report valid, but last sentence is ridiculous!!!
