- Report: #1458777
Complaint Review: Tracfone -
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Author Confirmed
Why?
Tracfone
United States
Web:
tracfone.com
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Tracfone Tracfone.com customer service not effective with basic issues I faced. Such as: access to my account, checking my balance and access to paid international calls. They said finally that something on their website "under improvement" and sent me again to phone number I called bunch of times before. Tracfone.com is mess, and their customer service is mess Nationwide
I've spent 8(eight!) hours today messaging, chatting on tracfone.com web-site and talking by phone with Tracfone representatives. I'm now in same point where I started. I was not able to log in my account, asked a link for "forgot password", never got it automatically to my email. I got temporary one being chatting with Tracfone service. Reset password finally. Logged out. After that I was not able to log in again. And a few times so! Startin chat, explain them my problem, and being sending Now I am not able to log in my account using my password. I bought $10 Global call card three weeks ago. Downloaded an app. I am not able to make an international call. I was kicked out for hours with this problem from one Tracfone representative to another one. Nobody able to figure out a reason and help me. I could not find the $10 Global call card I bought on my balance. I have an immediate life matter health issue with my single family member in other country and not able to contact to her for Tracfone issue reason. I ask to help me, please, with: - normal access to my account at Tracfone.com - access to my Global call card balance at Tracfone.com - normal access to international calls that i paid and have no chance to use it at Tracfone.com
2 Updates & Rebuttals
Tracfone
United StatesTracfone Tracfone.com customer service not effective with basic issues I faced. Such as: access to my account, checking my balance and access to paid international calls. They said finally that someth
#2UPDATE Employee
Thu, September 06, 2018
Hi Oksa
This is Mellannie from TracFone Wireless and I have read your post. I am so sorry for the inconvenience you have gone through. We would really want to help you with your concern. Please allow us to work with you in finding the best possible resolution. Chat with us at http://bit.ly/2qdrKHH for further assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Mellannie
TracFone Wireless
The Dog
United StatesThey Are PURE GARBAGE!
#3Consumer Comment
Thu, August 30, 2018
What you have experienced is what is WELL KNOWN in the industry, this company and all of its other associated names like Net-10 has the WORST customer service of ANY company in the universe. It's been this way for years and they could care less. If you are interested in a no-contract deal where you don't need to be playing around counting minutes, check the major companies as most offer these plans now. Stay away from ANY of the Net-10 companies. They are PURE GARBAGE.
