4000 BBB complaints speak volumes about tracfone. They sold me sim cards I did not need and would not work on my phone. I contacted the office in Miami who told me to send the parts back and wait 30 days for a refund. I returned parts via registerd mail, now 60+ days, no refund, no return of my property, will not return my calls or emails. Every person I talk to at the customer service number wants me to repeat my complaint over and over. I have filed BBB complaint and will file FCC, and Fl Dept of Consumer Affairs Office as well as every social media site until Tracphon returns my money, or my property.
TF01
Florida,#2UPDATE Employee
Mon, January 04, 2016
Hi Billy,
Good day.
We are sorry for the inconvenience. If the issue has not been addressed yet, please send us an email to [email protected] or you can chat with us live @ http://bit.ly/18WfOoC.
Thank you.
Julie
TracFone Wireless