Jeff
Miami,#2Author of original report
Wed, June 09, 2010
Just wanted to inform everyone that this was NEVER resolved. The company seems not to know their own policies and the managers seem to contradict each other. I believe managers need better training in company policy and more importantly, customer service.
Thanks for your inquires!
Jeff
Miami,#3Author of original report
Sun, September 24, 2006
Issue is not resolved. One word: Integrity. The issue at hand has little to do with the actual written policy but more so the actual integrity of the Trailblazers Management staff. In this sense the term integrity often refers to a refusal to engage in lying, blaming or other behavior generally seeming to evade accountability. Integrity is holding true to one's values. Said another way: being one's word; doing what you said you would do (by when)/(how) you said you would do it. Integrity is knowing what is important to you and living your actions accordingly. It may take the form of a sense of etiquette that runs very deep, as in religious or political virtues. In a way, integrity is how you allow others to see you. Bottom Line: A manager within a position of authority at Trailblazers, who CLEARLY understood my situation, granted me a refund of the difference between my order price and the current sales price. He stated that the Customer Service department WILL CREDIT the difference to my method of payment. To this day, September 24th 2006, this has not happened. It is not my fault, nor should I be held liable for the decisions of a manager in a position of authority. How do I know he CLEARLY understood my situation? Because he stated to me the price I bought it for and the price they just lowered it to. He stated that Trailblazers policy applies. Check phone records. As a manager, my word is golden. I must strive to keep my word at all costs. If not, my subordinates and/ or customers will lose faith and trust in me. This is a very simple yet ALWAYS overlooked philosophy of Business Ethics.