- Report: #1390876
Complaint Review: Trans Van Lines - Davie Florida
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Trans Van Lines
10200 W State Rd 84, Ste 213 Davie, 33324 Florida, USA
Phone:
8888097940
Web:
transvanlines.com
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Trans Van Lines - US DOT 1496961 Deceptive and Destructive Movers. Volume increased 25% but cost increased ~60%, unethical, Multiple furnishings they packed were damaged and utterly destroyed. Shipment took over 2 weeks. Davie, Florida Florida
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BEWARE! Stay away! We strongly suggest that no one use this company! Just received our goods yesterday after over 2 weeks waiting. So many of our boxes were crushed, many loaded upside down, some opened/tape seal broken and unaccounted item(s). Nearly every piece of furniture they packed/wrapped was destroyed, literally SHATTERED/BUSTED UP/BROKEN INTO MULTIPLE PIECES. I would love to post pictures here so all can see how extensive the damage was to so many of our items. Sentimental and antique pieces -- family heirlooms - tables, mirror, chest turned into shards of wood, broken beyond repair and barely recognizable.
We feel they were DISHONEST from original pickup. They missed two committed pickup windows and we had to call them to find out they weren't making their windows both times - after waiting ~2 hours for them each time. Both times they said they were "going to get packing materials." We were advised at pick-up that our shipment would be over the original size estimate as they were staging loading it onto their truck and, what was a less than 25% Increase in Shipment size equated to a ~60% Increase in Costs - how does that happen? Additionally, at pickup, before even loading our goods they asked us to sign a blank form stating we would pay whatever they noted/itemized for packing materials - essentially asking us to agree to buys something before they give us a price/estimate for it. Would you commit to buying a car without knowing the price? We should have known it would just get worse after feeling scammed at pick-up. I can't even begin to describe the experience and horror and frankly terror these people have brought to us.
We called the company ~5 days after pickup, as we hadn't heard from them at all, to track our goods and also share our concern about pricing increase. We spoke to several people and although some seemed pleasant feel they were all deceitful and part of the scam they have going here (eg. Sergio, Lorena, Mona, Kelcey, etc.). (Oh, by the way watch for these names on reviews, as it seems some of these names have also been names of parties posting positive/raving reviews of this company on various sites-- hmm... coincidence, really???) We even spoke to Avi, whom we believe is the owner based on information online, at one point and he was defensive and rude. We almost feel they intentionally destroyed our personal belongings since we called to express our concern -- how terrible, these people are truly evil if that is the case.
We feel these people are crooks, scam artists of the worst type. You work your whole life for your belongings, just to have them destroyed by someone. We feel violated - paid over 3,000 dollars for a move of a 10x10 storage unit of our home goods - everything we have material in life just to have our furnishings held hostage and then so many of them just DESTROYED. Companies like this shouldn't be allowed to operate. I will post more details after we speak to them today about the disposition to see what they might do/say. I'm just still in shock really, incredibly saddened at extensive sentimental loss of things, but felt essential to post something quickly so potential "buyers beware" and everyone knows what to expect and stays away from this company.
-Jan, St. Louis, Mo
