Worldwide Services
Houston,#2UPDATE Employee
Tue, April 02, 2013
You know the most frustrating thing about web sites like this.... people can go onto them, put anything they want and not have to say who they are. How can we help??? OK. You want to give us your name, we will try and track down your refund. You don't want to, there is very little we can do.
Ron
Brookhaven,#3Author of original report
Wed, February 27, 2013
I just wanted to provide an update regarding this situation. I went to my bank on 2/14/13 to file an affidavit since I never received a refund from this company. It wasn't until I took action with my bank that they issued a refund. The funny part is that the refund was only for $900 not $1500 which is what I spent. I was told that I was getting a full refund since I could not book as a group but the letter that was sent to me with the $900 money order stated that they were charging me $70 per person cancellation fee. Keep in mind that I never canceled the trip and was told I could be refunded due to not being able to book as a group through the travel center. Also, the letter was from Romex Travel's accounting department which was not even the company that I purchased the trip from. I purchased through Travel Consultants International, not Romex. It is very shady. Now I have someone from the accounting department at Romex calling me because my bank contacted them for the refund amounts.