Tracie
Eagle,#2Author of original report
Fri, December 07, 2007
I did get a call back, and they came around to my way of thinking. They agreed to cancel all of the rooms without penalty. That remains to be confirmed, but at least that's what they said they were going to do. Maybe they are trying to start thinking of the customer more due to negative reviews. On the one hand, I am happy that they were able and willing to resolve this. I do have to say in their favor that everyone I worked with was very polite and acted like they wanted to help. On the other hand, I am still a bit disappointed that it took so much effort to get them to stand behind the already stated cancellation policy. A less stubborn person than myself might have given up and been stuck with the charges. I appreciate them resolving the issue, but I'm still not 100% sold on Travelocity after having dealt with a frustrating situation like this one. I may give them one more shot, but I'm still a little reluctant to.
Tracie
Eagle,#3Author of original report
Fri, December 07, 2007
I did get a call back, and they came around to my way of thinking. They agreed to cancel all of the rooms without penalty. That remains to be confirmed, but at least that's what they said they were going to do. Maybe they are trying to start thinking of the customer more due to negative reviews. On the one hand, I am happy that they were able and willing to resolve this. I do have to say in their favor that everyone I worked with was very polite and acted like they wanted to help. On the other hand, I am still a bit disappointed that it took so much effort to get them to stand behind the already stated cancellation policy. A less stubborn person than myself might have given up and been stuck with the charges. I appreciate them resolving the issue, but I'm still not 100% sold on Travelocity after having dealt with a frustrating situation like this one. I may give them one more shot, but I'm still a little reluctant to.
Tracie
Eagle,#4Author of original report
Fri, December 07, 2007
I did get a call back, and they came around to my way of thinking. They agreed to cancel all of the rooms without penalty. That remains to be confirmed, but at least that's what they said they were going to do. Maybe they are trying to start thinking of the customer more due to negative reviews. On the one hand, I am happy that they were able and willing to resolve this. I do have to say in their favor that everyone I worked with was very polite and acted like they wanted to help. On the other hand, I am still a bit disappointed that it took so much effort to get them to stand behind the already stated cancellation policy. A less stubborn person than myself might have given up and been stuck with the charges. I appreciate them resolving the issue, but I'm still not 100% sold on Travelocity after having dealt with a frustrating situation like this one. I may give them one more shot, but I'm still a little reluctant to.