Complaint Review: Travo Enterprises - York Pennsylvania

The Kirby Company (“Kirby”) takes all complaints involving

its independent factory distributorships seriously.  Kirby suggests that anyone who has questions,

comments, or concerns against a distributorship to contact Kirby’s Customer

Relations Department at 1-800-494-8586, Monday through Friday, from 8:00 a.m.

to 5:00 p.m., EST.  The Department can

also be reached by email at [email protected].  Had the former dealer for Travco Enterprises

(“Travco”), an independent distributorship of Kirby products, contacted the Customer

Relations Department, Kirby could have resolved his concerns, or at least

provided an explanation from Travco.  

 

Kirby requires these distributorships to operate legally and

ethically.  Travco has informed Kirby of

its continued willingness to explain its position and listen to the dealer’s

concerns.

I would like to respond to your rebuttal regarding my short lived experience at Travco Enterprises NOT Kirby Corporate which do make very good vacuum cleaners. My compliant is with Travco who is the local distributor for that product in York, PA.

My complaint stems from two areas. What I consider to be deceptive tactics in the field and failure for Travco to honor their promise to pay me what they owed when I left the company.

This was my first experience in sales and was not prepared for the schemes and high pressured sales tactics that I encountered after going through their "training session". Some of the tactics that I experienced with my crew leader (the owner of Travco) who tried to show me some of the "strings" on customer manipulation was uncomfortable for me, not being that kind of person. So yes I may not be "sale person material", which is OK for me. I don't like intentionally deceiving or intimidating people.

If you are familiar, as you seem to be, with Kirby Corporate, according their own ethic rules, they also agree with me. Perhaps they would be interested in Travco's policies regarding ethical procedures.

My other complaint is with the payment owed me when I left the company. At no time was it explained to me, nor was I presented a document to sign that indicated that if I left the company that I would forfeit any bonus earned or commission owed.

Obviously, since you responded to my posting, you aware of all the complaints that have surfaced and are listed regarding Travco Enterprises and other distributors of Kirby products. I am curious as to why you chose my posting to respond too. Perhaps I hit a "nerve". In any event your response seemed to be atypical of a sales gone wrong. It was not necessary to attack me personally My complaint is not with you or Kirby Corporate, it is with Travco Enterprises. 

 

I'm at a loss in understanding your complaint.  Sounds as if you were off to a good start by selling three machines to your family and friends and then the wheels came off.  Certainly during your Ice breaker weekend it was apparently clear that these machines were 'for sale', that shouldn't have come as a shocker to you. 

The appointments you ran WERE set up for you.  YOU didn't have to canvass any appointments.  In as much as you gave the people what they were expecting: a carpet shampoo, there was no harm, no foul.

The Kirby has been around for close to one hundred years. You aren't going to find anyone that isn't familiar with it OR doesn't know the machine is for sale. That's why you were only cleaning one room as opposed to the whole house.  It is for the purpose of demonstrating what the machine does.

What determines the particular tactics used by Kirby reps being  "high pressure" or simple inducements to buy vary based upon the skill of the dealer.  I suppose that a person after working for two weeks and "suddenly" realizing what was going on isn't a candidate for a sales position of any type.  

Honestly though, who decides whether or not a Kirby is purchased?  Its the customer.  Not you, me, your team leader, or distributor.  Regardless of what 'tactics' are used, the consumer decides.  Additionally they are protected by a three day right to recind.  Does this alleged High pressure tactics last after the dealer has left the house?  I think not.

It seems that the Kirby opportunity was a poor fit for you and you have that right to work where you are comfortable and competent.  However the complaints you have made here are more of an indictment of your inablilty to grasp simple concepts and learn a method.  Nothing within your "complaints" strikes me as wrong or outside the pale of a distributor selling a superior product.  The only thing that is askew, is you. 

You signed a contract for your compensation did you not? Did you read it?   How in the world is the company at fault when the person who broke the agreement is left at a loss?  Thats a little backward thinking there buddy!

Your week of orientation is just that, orientation.  Those machines you sold to your family you will, or would have been paid on were it not for your failure to complete your agreement.  There is a person to blame for your issues.  Take a good long look in the mirror.  

You hosed YOURSELF.  Actually that is the case for most of the bad issues that happen to people, they are almost always self inflicted.  Go somewhere else and cry.  You have just made the issue of an established company trying to help you and due to some flaw in your character screwed it up. Now you expect them to pay for it?  

Dude, go back to school, get your GED or something.  You are a little slow on the uptake. 

The people that are going to help you settle your issue is Travco.  Not here on rippoff report.