TrialPay_Support
Mountain View,#2UPDATE Employee
Tue, October 16, 2012
Dear TrialPay User,
Thank you for bringing this matter to our attention, and let me first apologize for the frustration that you have experienced.
To clarify, typically our partner offers are automatically processed through our system. However, in cases where was not a successful completion, we do have a receipt process implemented for transactions that did not credit or track successfully. In the case of Netflix offers, our team forwards all inquiries to their team for verification.
However, because TrialPay does not have insight and access in our partner's systems (for security purposes), it does take time before our advertiser can get back to us. In cases like this, it can takes between three to five business days before we hear back from our partners.
In order to provide you with additional information about your specific account, please contact us directly at [email protected] with a reference to this post's URL link. This way, we can locate your account history with TrialPay and be better able to assist you with this matter.
I look forward to hearing from you soon.
Best,
Amanda C.
TrialPay Customer Support