Richard
Wethersfield,#2Author of original report
Thu, October 21, 2004
Well..these guys are legit and have great prices, but they come in dead last for customer service. I finally got my stuff 6 weeks after ordering and being charged right when I ordered. During that whole time I was unable to speak to a live human, and my e-mails and messages went unanswered. Hopefully they will improve their customer service department. It took them a month just to respond to my initial filing of the rip-off report! Would I use them again? Maybe, but only because of the prices.
Charles
Lexington,#3UPDATE Employee
Wed, October 20, 2004
Dear Sir, My name is Charlie. I am a employee of Truckaddons.com and would like to assist in the matter mentioned. I need more customer info to look into this report. I am sure I can get something done concerning this matter. If you can, Please forward this info to the customer and I will be glad to research it and resolve this to the customer s satisfaction. I have recently joined the company again in the chargeback department. I do not have enough info at this time to research this. I need customers Last Name, and/or telephone number used when the order was placed. I would also like to know if this was a phone order? or a internet order. Sincerely, Charlie Pace Truckaddons.com [DELETED] [Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.] I WILL CONTACT YOU BACK.