B
Somewhere,#2Author of original report
Tue, May 05, 2009
Today I received a letter from Larry Moore's lawyer along with a check for about half the amount I originally paid for the repair. Therefore, I am posting a retraction of my statement made on March 27, 2009, referring to Larry Moore as a "crook." The statement was not made with actual malice and I do not believe Larry Moore to be a criminal. I do hold, however, that he is a disreputable businessman and I stand by all other statements I have made. The Better Business Bureau instructed Trucks & Moore to cut me a check for the defective part, which he did, but only after he got his lawyer involved to come after me. I hope that Mr. Moore realizes that his own words and actions are much more damaging to his bottom line than a frustrated statement made on a site that is filled with rhetoric and hyperbole.
B
Somewhere,#3Author of original report
Tue, May 05, 2009
Today I received a letter from Larry Moore's lawyer along with a check for about half the amount I originally paid for the repair. Therefore, I am posting a retraction of my statement made on March 27, 2009, referring to Larry Moore as a "crook." The statement was not made with actual malice and I do not believe Larry Moore to be a criminal. I do hold, however, that he is a disreputable businessman and I stand by all other statements I have made. The Better Business Bureau instructed Trucks & Moore to cut me a check for the defective part, which he did, but only after he got his lawyer involved to come after me. I hope that Mr. Moore realizes that his own words and actions are much more damaging to his bottom line than a frustrated statement made on a site that is filled with rhetoric and hyperbole.
B
Somewhere,#4Author of original report
Tue, May 05, 2009
Today I received a letter from Larry Moore's lawyer along with a check for about half the amount I originally paid for the repair. Therefore, I am posting a retraction of my statement made on March 27, 2009, referring to Larry Moore as a "crook." The statement was not made with actual malice and I do not believe Larry Moore to be a criminal. I do hold, however, that he is a disreputable businessman and I stand by all other statements I have made. The Better Business Bureau instructed Trucks & Moore to cut me a check for the defective part, which he did, but only after he got his lawyer involved to come after me. I hope that Mr. Moore realizes that his own words and actions are much more damaging to his bottom line than a frustrated statement made on a site that is filled with rhetoric and hyperbole.
Ben
Somewhere,#5Author of original report
Sat, March 28, 2009
I forgot to mention that an ASE Certified Technician verified that the repair was performed improperly. He even signed his name to it on paper. I hope Mr. Moore gets his act together. If not it will only be a matter of time before one of his "repairs" results in someone getting killed or seriously injured and his business gets slapped with a multimillion dollar judgment and has to liquidate. I returned the defective part to Mr. Moore, and he promised a refund. It's been over a year and he still hasn't delivered. I refrained from calling him a crook before, but after reading his responses, there is no longer any doubt. Larry Moore is a crook.
Larry
Martinez,#6REBUTTAL Owner of company
Thu, October 09, 2008
I am well aware of this complaint. This gentleman claims of improper installation is completely false, as it is impossible to install a hub assembly and wheel bearing incorrectly. The vehicle would not have traveled for several weeks otherwise. The bearing failed, period. We do not make the bearing, but were more than happy to stand behind the work, although the customer would not give that opportunity. He filed a complaint with the BBB, which found in our favor. He challenged the credit card charge, and he lost that case also. I have tried on numerous occassions to contact the customer, and he will not return the call. That he would not allow the warranty process to take place is beyond my control. We take care of 15K customers per year with great success. I am regretful that we are not able to please this one.