Complaint Review: True Logic Financial - Englewood Colorado

As an employee of TFC, I have several comments. 1) Dave was correct about the validation notice, he quoted straight from the FDCPA (Fair Debt Collection Practices Act). Federal law that protects both consumers (debtors) and ethical collection agencies. I feel it important to point out, that even if the 30 day validation has passed, you can always submit a letter to TFC disputing the validity of a debt, and requesting verification of the debt. When TFC receives this, they will refer the debt back to the client that owns it, and collection activity (per the FDCPA) must cease until verification of teh debt has been mailed to the consumer. Unfortunately, in today's society, no one bothers to find out what the issue is before they start threatening legal action. Usually the easiest way to deal with this is a letter. 2) To the lady who said a minor was solicited for sex in lieu of payments. I STRONGLY urge you to contact TFC. If this is true, they will pursue legal action against any employee who did that. The company records every phone call, so they would be able to fairly easily track it down and deal with it. TFC has a zero tolerance policy with regard to something like that. You can send us an email at http://www.truelogicfinancial.com/internet/companyInformation/contactUs.aspx or email us directly at [email protected].

I have contacted state police to file a report becasue I asked them to not call because one rep solicited sex from a minor child in lieu of payments, yet they still continue to call, Chris my have a justification for this as well, but it is certainly not a collection tatic it is a federal offense. Don't waste time with calls. Handle the matter legally this company is flithy swine.

I guess I need to make this a little more clear. The proof we have that they owe the debt is simply the fact that we have their name, address, social security number, date of birth, etc. on file. We have the credit card/cell phone/whatever you couldnt pay on's account number. We know who you originally owed the money to, the day you opened the account, the day you went delinquent, the day it was charged off as a loss. If they hadnt signed a contract we would not have any of that information. As a collection agency, our job is to collect money. How do we know the debt is valid? Well, we send out a validation notice to the debtor. By law, once that notice is recieved, they have 30 days to dispute the debt or it is assumed to be a valid debt. Yes, we probably could contact our client, go through a long process to get a copy of the original contract, try and get in touch with the debtor again, send it to them, and eventually get the money. But again, we are NOT customer service. If you dont like the fact that you have bad credit because something was sent off to collections, guess what? You'll have to finally take some responsibility and find out what happened. When you got the validation notice, you had your 30 days to simply send us a letter saying you dont think you owe it and WE would have done the whole investigation for you. Now its too late, if you dont think you owe the money, YOU get a copy of the original contract and send it to US. Just take some freaking responsibility for once in your life. And dont say that I am attempting to steal other peoples hard earned money when in fact you already stole someone elses. You agreed to pay someone back for what you borrowed and you didnt. Im my book, thats theft just as much as robbing a bank. Finally, how much sense, from a business standpoint, does it make to leave personalized messages ever time we get an answering machine? We can call (make contact, meaning if we call and dont leave a message or talk to anyone, we can still call back) once a day, the computer keeps track of what times we've called and if no one answered it tries a different time a different day. Eventually we'll reach them. They're already 3 years late on their bill, whats another couple of days? Instead, we can hear that its an answering machine, press a button, and go to the next call, someone who may actually decide to pay what they owe. And to that other moron who said we HAVE to prove they owe it: (a) Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing -- (1) the amount of the debt; (2) the name of the creditor to whom the debt is owed; (3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; (4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and (5) a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.

This is John, and I filed this report yesterday. After doing further research today, I learned that True Logic is in fact a bona fide collection agency. They are NOT a ripoff. I was mistaken, and I apologize. However, I stand by what I said in my response to "Dave." His attitude was very unprofessional. I further encourage True Logic not to call and leave vague recorded messages for people but instead ask for the person by name, and say it's a matter of personal business. This would seem to be much more professional and your company would come across as above-board and reliable.

It IS up to the collection agency to PROVE that the debt is owed, not the other way around. I suggest he spend some time looking up case law on the subject. No wonder he can't get anyone to pay what he claims. No proof, no pay. End of story.