- Report: #1258007
Complaint Review: Trugreen - Orlando Florida
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Trugreen
3801 Center Loop Orlando, 32808 Florida, USA
Phone:
407-578-9900
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Trugreen Trugreen Ran Away from Their Mistake Orlando Florida
Trugreen has done paint damage to my home. They said they would come and get the stains off my house the first time I complained about their spray discoloring my house & fence. They sprayed my lawn and it got onto my house; I didn’t notice it right away because I have cataracts. I called them a few months later to tell them about what I noticed about the paint being scraped and faded. They were the only ones doing work in my yard. There was a denial with doubt that they did this so I asked them to come look at it. I spoke to Ed, in the Orlando office and General Manager. The General Manager was not helpful at all.
Yes, someone came to look at my home and said he does notice the faded paint but had a rude attitude. Not only did the manager come to look at my house, but on that same day, a tech from Trugreen left me a message on the phone saying he was coming by to take stains off my house. What stains? Trugreen already scrubbed it off before, and that was my complaint. Why is the tech coming again leaving a note saying he came to take off stains? I could not stop this because I was at work when he left a message on my phone at home. It was too late when I got home, more paint was scrubbed off!! The wall all around my house where they sprayed is now scraped and paint has faded discoloring my house more. I called and requested that technician, Ricardo P., to call me about what he did. I have kept his note he left me when he came to "Remove Stains" which he wasn't suppose to. NO stains... I called several times but never heard from him or any managers after that.
My house was newly painted a couple years before with good paint. It is looks noticeably scraped on the bottom sides all around the house where there were stains from their spray. I have proof and I have been ignored after another mistake has been made. I am still furious after the way this company handled my complaint. Yes, it's been a while but I will never forget. The house still shows what they did. I would have to paint it, however, having a bad back prevents me and I don’t want to pay for what they did. I would show this house to anyone thinking of using Trugreen.
The managers and General Manager in the Orlando area failed to get back to me after leaving messages and letting them know that they did it again. Very rude people and they do not care... I will preach to everyone about their terrible services and will post my complaints.
Another salesperson stopped by my home seeking business. I was angry and told him never would I like Trugreen to step on my property again. I showed him the results of the damage and he took photos of it and a photo of the note left from Ricardo and said he would take it back to his office. I told him that it wouldn't do any good. They have ran away with what they did to me. Sure enough, no one called me from their office.
I was treated badly. I can not list all details here but I can say that the managers are not professionals or customer oriented. They only care about getting monies anyway hey can.
