Complaint Review: Trymedia.com/gamestop - Internet

I thought I was ordering a downloadable game for my daughter from gamestop. I was redirected to trymedia.com for the download. I installed the game twice, downloaded it again and continued to get a C++ error. I checked the specs on my computer and found it was far more than needed to run a sims game. I sent gamestop an email with my receipt attached. They said they do not deal with downloadable games, contact trymedia. This is what followed:

Great. Can you tell me where I can get an alternate download? It's a C++ error and I'm running it on a 2.8 ghz Pentium processor. I've tried downloading it twice and reinstalling it twice. I understand you don't *have* to issue a refund but I can certainly dispute the charge if there isn't even an attempt to deliver the product.

Thanks,

S.Williams

From: Trymedia Games Support [mailto:[email protected]]

Sent: Wednesday, March 25, 2009 7:01 AM

To: sabrina_ann

Subject: [Incident: 090324-004070]

Thank you for allowing us to be of service to you.

Subject

Request

Discussion Thread

Response (Nathalie) 03/25/2009 04:00 AM

Hello,

Thank you for your email.

We're sorry, but we must decline your request for a refund. As clearly indicated on the product page, the download version of this Electronic Arts title is not eligible for refunds.

We apologize again that we cannot fulfill your request.

Here's what you need to know about the download version of The Sims 2 Double Deluxe:

A - System requirements

The minimum and recommended system requirements for The Sims 2 Double Deluxe can be found under the Specifications section on the product page. Please make sure your PC meets the minimum system requirements before purchasing The Sims 2 Double Deluxe.

B - Length of the download

The length of time required to download the game depends on the installer file size and the speed of your Internet connection.

C - Who to contact for assistance with purchasing or downloading the game.

If you require assistance with the purchase or download process, please contact us (Trymedia) directly by replying to this email or through our Customer Support Request form at the page linked below:

http://gamestop.trymedia.com/faqdesk_send_request?aff=t_07po

Please note that the purchase of The Sims 2 Double Deluxe is non-refundable.

D - Who to contact about copy protection and game licensing

The EA product you have purchased is protected with SecuROM. If you have questions about or need assistance with SecuROM or licensing issues, please visit the EA SecuROM customer support FAQ at the page linked below:

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=18248

E - Where to get patches and fixes

Any patch or fix released by the publisher will be fully compatible with the download version of The Sims 2 Double Deluxe. Please check with EA directly for any product update.

Regards,

Nathalie

Trymedia Games Customer Support

Customer ( Sabrina) 03/24/2009 12:56 PM

Can you please tell me how to go about requesting a refund for a download

purchase of Sims 2 double deluxe? It is not a working file. We have received

C++ errors and all attempts to reinstall and reload the game have not

helped.

xxxxxx

xxx-xxx-xxxx

Order #: xxxxx

Date: Sunday 22 March, 2009

Billed to:

xxxxxxx

Payment Method: Credit and Debit Card

PRODUCT(S)

QTY

PRICE

The Sims 2 Double Deluxe

1

$29.99

----------------------------------------------------------------------

Sub-Total: $29.99

Total: $29.99

needless to say, there was no response and i'm filing a dispute with my bank and BBB will hear about this.

Sabrina

Spring Hill, Florida

U.S.A.