- Report: #1276094
Complaint Review: TSYS Merchant Solutions - Omaha Nebraska
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Author Confirmed
Why?
TSYS Merchant Solutions
1601 Dodge Street Omaha, 68102 Nebraska, USA
Phone:
800-228-2443
Web:
www.tsysmerchantsolutions.com
Categories:
Business Rating:
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TSYS Merchant Solutions False information trying to close account Omaha Nebraska
I have spent a year trying to either put my account on hold or close it. I have called over a 12 times. I have been told something different every time. I have received 1 response out of approx. 15 emails to customer service. I have been told no more chardges would hit my account about 6-7 different times. I have waited on hold over 3 hours during these calls, last was waiting 15 minutes for a supervisor which never did come on the line. After I thought I was done I received a chargeback on a card reader that I was told was credited due to all the trouble, etc. etc. Last, I returned the card reader, provided proof of delivery and was told they had not record of it two weeks later. This is one of the worst companies I have ever dealt with. FYI - I was a customer of theirs for approx. 3 years and this is how you are treated when you leave.
