- Report: #1275383
Complaint Review: Tuffy - Naples Florida
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Author Not Confirmed
Why?
Tuffy
7445 Vanderbilt Beach Rd Naples, 34120 Florida, USA
Phone:
(239) 304-2072
Web:
http://www.tuffyvanderbiltbeachrd.com/
Categories:
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Tuffy Bad Service Naples Florida
On 12/18/2015 Went to Tuffy's for simple service on my car. I asked them to perform an oil change and rotate and balance 4 tires. They completed the service in about an hour and charged a fair price. A day later I decided to check the oil level just to be sure and discovered oil spilled on the top of my engine cover (it had spread and made quite a mess) which they should have wiped up before they finished with the car. The oil level was good but then I noticed that the oil filter (which is in plain view on this car) look not to have been changed. I could not see the brand to be sure so I went to the local auto parts store and bought a new filter and one quart of oil ($14.61). I removed the suspect oil filter and replaced it with the one I bought and indeed they had not bothered to change the oil filter (Tuffy did charge me for the filter). While doing this I noticed that there were oil droplets all over the bottom of the frame rails as well which I wiped off. The whole job looked like very poor workmanship. I took the old filter and went back to the shop and spoke with Greg the Manager. He agreed that the filter had not been changed and made no excuses. I asked him how I could ever come back for more service. He said that he would not blame me and apologized. I have been to a number of franchised shops in Naples and have found Tuffy's to be no exception. Too bad.
