James
New York,#2Consumer Comment
Wed, April 27, 2005
As a Platinum level at Marriott, I can tell you that your chances of a positive outcome are greater if this were a chain, than if is this is a single hotel. Nevertheless, in an article on this very subject, San Francisco travel law expert Al Anolik says: "Hotels have responsibilities to guests holding guaranteed reservations, so when they overbook by accident or design they must take steps to help travelers. Overbooking can be an issue during conventions, even though hotels use yield-management systems to manage room inventory. It's a balancing act, since hotels want to sell as many rooms as possible without sending guests packing. And the hotel can't just say sorry, we let you know ahead of time. That's not good enough. In general, when a hotel turns away a guest with a reservation guaranteed by a credit card, it's obliged to find alternate accommodation at a nearby hoteland pay for the first night there. This is called 'walking'. If the replacement room is more expensive, the hotel should cover the cost difference for all the nights of the reservation." Good luck!