- Report: #1271143
Complaint Review: TWC Business Class - Nationwide
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TWC Business Class
Nationwide, USA
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TWC Business Class TWC, Time Warner Cable, Time Warner Cable Business Class Cancellation Rip-off scheme Nationwide
I called 45 days in advance of my 1 year contract's expiration date to find out if there were any specials or upgrades available. They offered nothing that made any sense in comparison to other carriers so I told them I would be cancelling services as soon as my contract was up. They couldn't care less.... Fast forward 30 days and I retain services from another carrier. I call to cancel the TWCbc services and they tell me it could take up to 30 days to disconnect my services and that I would be billed during the time period it takes them to turn off services. They claim that the cancellation has to go through 3 different departments to take affect.
That is utter BS! Hey TWC.... YOU CANNOT HOLD THE CONSUMER LIABLE FOR YOUR INCOMPETENCE. If I cancel my services today, then you stop billing me today! You do not charge me just because YOUR internal system takes "up to 30 days" to turn off my services. You can clearly see when the traffic on your modem stopped. Hell you can even see the modem is disconnected. Funny because if I stopped paying my bill you can and do turn off services with a few keystrokes, but when the consumer requests services be turned off it takes "up to 30 days."
