- Report: #706551
Complaint Review: TXU - fort worth Texas
Reported By:
jadanum -
FORT WORTH, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TXU
fort worth, Texas, United States of America
Phone:
Web:
www.txu.com
Categories:
Business Rating:
(0)
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TXU !!! TXU PUT SOMEONE ELSES BILL ON MY CREDIT!!! fort worth, Texas
I received a letter from TXU stating that i owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence.
I called TXU and they told me that I could have more than one account in my name and that they received a letter from the resident there stating that this was my bill. I was then told that in order for them to investigate this,I would have to send proof that this was not my bill.
I sent a copy of the lease with the residents name and info that were living at the residence at that time, copies of receipts of their down-payment and rent payments, even a letter from the landlord stating that she was renting the property to the resident at that time.
I also sent copies of bills that i was currently paying with the new address that I moved to. Also sent a copy of the moving service bill with the date stating i had moved from this location the year before the bill in question.
During this time, I had my own service through TXU at my current residence.This is the same service that was transferred when i moved. I was current on my TXU electric bill when i received this letter.
I was never told that if i didnt pay the bill, even though it is under investigation, that my electricity will be shut off. I never received the results from the investigation.
My electricity was then shut off because I didnt pay the bill that was under investigation.
Since then, this bill has been put on my credit.
I sent all the info they asked of me. It is UNACCEPTABLE that a complete stranger is able to write a letter and pawn their bill onto someone else!!!!!!!!!
I called TXU and they told me that I could have more than one account in my name and that they received a letter from the resident there stating that this was my bill. I was then told that in order for them to investigate this,I would have to send proof that this was not my bill.
I sent a copy of the lease with the residents name and info that were living at the residence at that time, copies of receipts of their down-payment and rent payments, even a letter from the landlord stating that she was renting the property to the resident at that time.
I also sent copies of bills that i was currently paying with the new address that I moved to. Also sent a copy of the moving service bill with the date stating i had moved from this location the year before the bill in question.
During this time, I had my own service through TXU at my current residence.This is the same service that was transferred when i moved. I was current on my TXU electric bill when i received this letter.
I was never told that if i didnt pay the bill, even though it is under investigation, that my electricity will be shut off. I never received the results from the investigation.
My electricity was then shut off because I didnt pay the bill that was under investigation.
Since then, this bill has been put on my credit.
I sent all the info they asked of me. It is UNACCEPTABLE that a complete stranger is able to write a letter and pawn their bill onto someone else!!!!!!!!!
1 Updates & Rebuttals
Greg@TXU
USATXU Energy
#2UPDATE Employee
Wed, March 16, 2011
I am sorry to hear about your issues. I would like to see if I could help.
Please email me at [email protected] so we can discuss.
Thank you,
Greg
TXU Energy
