Ty
Garner,#2REBUTTAL Individual responds
Sat, February 09, 2008
This customer was right. At the time that he ordered there was a mention of a video that was included. The video actually had to be recalled do to manufacturing problems, so we offered him a refund or a credit, yet he refused to respond to our contact attempts. At this point we are still open to giving him a refund, credit or combination of the two. The ball s in his court. Our customers are extremely important to us. Please contact us to get this matter resolved asap. You can call us toll free at 1-866-752-9968 or send us an email to support a t platinummillennium.com