Kenn
Las Vegas,#2UPDATE EX-employee responds
Sat, October 31, 2009
When Mr Ken Barkel or Barkle came into the store with his 350Z the convertible top would not lower at first. This was not a new car but a used car. Mr Barkel or Barkle works for a car dealership in Las Vegas and is full of crap. All cars are fully checked before any work is started and upon completion. This was an extensive audio system install that included a in the compartment behind the driver seat to replace a Bose speaker. After about 30-40 minutes of trying to get the top to function Ken B was called to ask what was going on with the top, while that call was being placed the top started working. The car was in the shop for a week getting the system installed. After the work was complete every function of the car was checked and all tested in good working order. Mr Ken B asked that his car be delivered to him at work, about 15 miles away from the shop, which the salesman agreed to. After delivering the car to Ken B and giving him a system demo he put the salesman on the spot and asked him to return his rental car back to the Las Vegas airport. The salesman agreed in part because of the delay in getting the job done in time. The rental car drop off is 30 miles from Ken B' work and 10 miles past the store, keep in mind this took another driver to chase and pick up the salesman after he dropped off the rental for Ken B.
Now Ken Barkel, or Barkle or maybe it could be Barkl, will have you believe that Ultimate Electronics outright refused to help him out in any way. That could not be farther from the truth. The fact is Mr Ken B had a problem with his top not working properly and instead of having the service techs at his dealer look at it he call the salesman on his cell phone after store hours and demanded that he and the installer drive over to his work and fix it on the spot, this was a Friday evening after 8:30. Mr Ken B decided that he would drive the car on the freeway with the top halfway open to the Nissan dealer across town instead of waiting.
Ultimate did send an installer to remove the amp rack from the car so that the Nissan tech could have access to the trunk area around the top controls. When the installer went to Nissan and removed the rack a Nissan tech was there watching how it was installed, they did not see anything wrong with how it was attached. What the Nissan tech did find was that the actuator rods had been bent from when Ken B was trying to force the top open. The final decision from Nissan was that Ultimate did no harm and the screw hole they found never pierced any wires nor was there any wires burnt. What cost so much was needing to repair the parts damaged from when Ken B forced the top. That is also why he had to wait for parts from Japan. As far as his rental car expense, he rented an suv at almost $109 a day while his car was in the shop.
Did I mention he worked for a car dealership as a finance manager.
Communication stopped between Ultimate Electronics and Ken Barkle Barkel or even Barkl when he threatened legal action. This is policy with any company when a customers says "I am going to sue you", and that is what Mr Ken B did and at that time was immediately given the corporate number to talk to corporate legal adviser.
All said this could have been very simple to fix had the customer just not tried to force the top down and than go drive the car.
And as for Ken B, he is a hypocrite, why because he had another Ultimate remove the system and went to another Ultimate in Arizona to have a system put back in the car.
As for the installer Ken C, he is a nationally known master installer with over 30 years of experience, many awards and never has anything to hide from a customer. He even lets them watch while he works on there cars.
There is always two sides to every story.
Barkl
HENDERSON,#3Author of original report
Fri, November 11, 2005
ULTIMATELY THE SCREWS THAT WERE HOLDING THE AMPLIFIERS IN PLACE WERE WHAT CAUSED THE DAMAGE , THEY WERE SCREWED THROUGH THE INTERIOR FASCIA OF THE TRUNK AND ENTERED THE POWER WIRES THAT CONTROL THE MOTOR ...ALL THIS DAMAGE FROM ONE SCREW AND UNDOUBTEDLY CAUSING ALL THE DAMAGE. BUT ULTIME ELECTRONICS WILL NOT ADMIT THE BLAME AND REFUSE TO TALK TO MYSELF OR THE DEALER TECHNICIAN ANY FURTHER ...HOWEVER IN THE BEGINNING THEY SAID THAT IF THEY WERE TO BE FOUND AT FAULT THAT THEY WOULD PAY FOR DAMAGES , WHEN THE ACTUAL TECHNICIAN AND MYSELF UNDOUBTEDLY CONTRIBUTE ALL THIS DAMAGE FROM THEIR SCREW UP ...