Rick
Aurora,#2UPDATE Employee
Sat, June 22, 2002
I agree with Matt, although I dont think I know him I may..I've worked for Soundtrack/Ultimate Electronic for almost 9 years and this company will in almost every situation side with the customer..even at an employees expense.
It does fall to the customer to talk to the manager when issues fall beyond a sales clerks authority..this is such a case..no scam was intended..the word "scam" is inappropriate...misunderstanding and poor customer service would be closer to truth..
Our phone system..the folders we place your invoices in and our front counters give the consumer many options to find and complain to managers or even the company president Dave Workman.
I feel bad that you encountered such service but if you do plan to shop for electronics again talk to the manager...there are some products that because of agreements to vendors we cannot discount them ..kenwood i thinks is one..Im sure he will find the right person to help you.
matt
minnetonka,#3UPDATE Employee
Tue, April 16, 2002
I work for Ultimate Electronics training department and I'm very sorry for your crumy experiance. Please understand this isn't our intention.
I think this was a poor snapshot of our comapnies way of doing bussines and our core culture. We base our companies success on good customer service and outstanding product knowlage.
I don't think it's possible to be perfect, but we are working very hard to provide a great experiance to everyone who walks though the front door.
I started as a CSR (front counter help) with this company over five years ago. I moved to car audio sales, then to audio video sales and eventualy a sales trainer.
I have seen things like this happen to people in the all of the Ultimate stores that I have worked at, I have even been a part of mistreating customers myself.
It can happen! Here is a good test:
Just go to ultimate/soundtrack/audio king and shop for something, you don't have to buy anything, now go to another electronics dealer and see for yourself.
I,d be willing to bet, your experiance with us will, nine times out of ten, be better than the rest. That is what we try to do.
Remember every story has a flip-side to it.
thanks for reading this novel.