- Report: #802707
Complaint Review: Uncle Bob's Self Storage - Cedar Park Texas
Reported By:
Dean -
Cedar Park, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Uncle Bob's Self Storage
309 South Bell Boulevard Cedar Park, 78613 Texas, United States of America
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Uncle Bob's Self Storage Unwarranted Late Fees Cedar Park, Texas
The place was great when it was Stor-A-Way but apparently when it changed hands their online billing info did not follow along nor did their rental agreement. Since their only way to get a hold of me was the old address and phone number in my file (I had changed it online with storaway) my unit went 2 months unpaid unbeknownst to me. I was locked out until I paid the 2 months (no problem doing that) PLUS $50 in late fees (HUGE PROBLEM WITH THAT)! The manager felt that a suitable solution for something that was absolutely no fault of mine was to cut the late fee in half. I can't imagine how I would have reacted had I stopped by my unit and found it had gone to auction! Poor, poor, unacceptable customer service Uncle Bob!
1 Updates & Rebuttals
Dean
Cedar Park,Texas,
United States of America
Issue Resolved
#2Author of original report
Wed, November 30, 2011
Before editing this post I had given a negative review due to some issues with new ownership. This issue has since been resolved and I can now say that Uncle Bob's understands the importance of customer service and went out of their way to make a disgruntled customer a happy one. Good job Valerie!
