BBBandBadBuilder
USA#2Consumer Comment
Thu, June 23, 2011
However, we have had multiple promises during construction that they were going to be sending different people on different days to work on the house. However, more often than not they were no call no show.
Our TREC licensed inspector also noticed a number of carpentry problems as well as numerous deficiencies in the quality of the paint job their subcontractor did in the house.
The manager from United-Bilt homes sent us the "completion statement" in PDF format via email on
12/15/2010. This "completion statement is still in question." Numerous attempts have been made to get an answer from the business regarding this potentially fraudulent document. The business mentioned this document in their response to the BBB on 4/5/2011. But have still not answered our repeatedly asked questions regarding this document. In particular we would like the opportunity to examine the original document since we didn't sign it.
I've noticed what United-Bilt puts in writing often contradicts their verbal agreements per the you tube video below:
http://www.youtube.com/watch?v=CA-PJ8Vc-tQ
Be sure and click the Show more dropdown to compare their response to the Better Business Bureau with what their Regional construction manager said in the video.
Warranty Service
Springdale,#3UPDATE Employee
Thu, September 11, 2008
We have a signed completion from this customer which states: "Completion Statement - I have inspected the home and the building site. United-Bilt has completed all work and fulfilled all duties outlined in the home building agreement in a complete , satisfactory and acceptable manner on Oct. 26, 2006. I have received a fully completed copy of this completion statement." It is then signed by the customers and dated 10/29/06, which is two days after the date of this complaint. On April 25, 2006, in our pre-construction meeting with this customer, before even contracting to build this home, the customer stated that the home should be placed 7 feet from the north boundary. The customer then contracted to do the site work himself, and he had the site prepared, and had flags placed to mark the location for the foundation. We placed forms on the site in the location of those flags on the site he had prepared. We did not pour the concrete the next day - we left the forms there for 2 weeks while the customer, who lived near there, was by the site every day and said nothing to us to indicate he wanted the forms moved or the home placed somewhere other than where he (or someone working for him) had flagged it. He gave us no indication he did not like the location, and when the concrete contractor came available, we poured the foundation. The customer came by, saw the poured concrete, and still said nothing to indicate he had wanted it placed elsewhere. Over the next two months, we framed the home, and the customer visited the construction site virutally every day. When framing was nearly done, THEN the customer told us he wanted the home moved to within 7 feet of the north property line, reminding us of the pre-construction meeting. We reminded him that AFTER that meeting, he had flagged the foundation and prepared the site differently, and we had built where he had prepared it. We told him it was too late, we could not move the home now as the foundation and the home were already built, but that if he had told us this while it was formed up, we could have, at our expense, moved the forms, even though we'd placed them where he had flagged it. The customer threatened to sue us and demanded that we give him $3,500 or buy all his appliances for his home. We said we would not, that we would address legitimate concerns. Soon after that, the customers signed the completion statement quoted above. As to the concerns about construction delays, the customer accurately mentions in the complaint that Hurricane Katrina had occurred just a few months prior to beginning construction on this home. As is well known, contractors were in high demand during the year after Katrina, to re-build homes and buildlings in the affected gulf coast area. That resulted in some slow-down, but our records show that from start to finish we built the home in 136 days, which is about average. It is always regrettable when a customer is not satisfied. We note that since completing this home nearly 2 years ago, we have had one warranty claim from this customer, which was submitted on 1/11/08 and which was fully addressed and completed, and was unrelated to any of the complaints listed in this report in 2006. We recently discovered this complaint on Rip-Off report and thought we should respond to set the record straight.