Kay
Blacksburg,#2Consumer Suggestion
Wed, January 15, 2003
Watch Dateline NBC on this Friday 17 January. It will have a story about moving scams and the information may be helpful for you. Also, though it usually doesn't help, you could contact the Attorney General of Florida (where United Express is located.) Check the Florida Attorney General's website for directions on how to make a consumer complaint. You might also want to contact the Federal Motor Carrier Safety Administration (part of the DOT). Just be aware that the moving industry is completely unregulated and for that reason this agency is swamped with complaints just like yours. They may or may not be able to help you. Consumers may file household goods or other commercial motor carrier complaints on FMCSA's nationwide complaint hotline at 1-888-368-7238 (1-888 DOT-SAFT). A commercial complaint form is now available on The Safety Violation and the Consumer Household Goods Commercial Complaint Website Hotline at http://www.1-888-dot-saft.com. You might also try directly contacting the insurance company of United Express (DOT number 976717) and making a claim for the complete loss of your belongings. their insurance information is as follows: policy #: R203650/0006 Attn: LEBOEUF, LAMB, GREENE & MACRAE Address: 1875 CONNECTICUT AVE.,NW WASHINGTON, DC US 20009 Telephone: (202) 986 - 8000 Fax: (202) 986 - 8102 good luck.