David
Racine,#2Author of original report
Wed, February 05, 2003
February 2, 2003, I have finally received my property. Yes, I contacted all the above agencies and then some. With the assistance of some agencies, which went beyond their scope to contact the company, and those of which is was in their scope, we finally got a truck to show at my house. After numerous phone calls to the company, "Joe", continually lied and would call me back and harrass me. Finally, after he told me I would never see my property, I phoned Agent Bill Schurick at the Miami-Dade FBI office. He said he was familiar with "Joe" and he would call him. He did so, and within 30 minutes, I received a phone call from Melissa H. who said I would receive delivery within 72 hours and another reduction in rate. I demanded this be placed in writing and signed and faxed to me immediately. I received such fax within one hour. The following day, I received another phone call from Melanie (United Express) who stated there was going to be a delay with no further information. I phoned Bill Schurick again as well as Lawrence Hawthorne, DOT and and the States Attorney General. All three phoned the company. Bill and Lawrence both phoned me back and said the company promised delivery by Sunday 2/2. Lawrence Hawthorne, DOT also advised me the Liability Insurance for the vehicles was terminated as of 1/3. He suggested I notify the State Police, Wisconsin as they may want to investigate the vehicle upon delivery. Shortly after 12:00p noon, I received a phone call from Jose, the driver who stated they were in the area and needed exact directions to my house. After instructing him how to get to the house, I phoned the State Police, Motor Carrier Enforcement who showed up moments after the truck. They refused to unload unless I paid first. As I read contract, it states I pay after delivery. Delivery would be once the property is in my house and inspected. State Police advised they couldn't get involved and suggested I call city police. I did so, they showed within moments. After a bit of discussion and phoning they company, City police advised the driver to unlock the truck or they would cut the locks. Since there was a "contract" dispute, the police stated that was a civil case. They stated both the driver and myself agreed this was my property, they stated I had legal rights to it. The truck was unlocked and friends helped me unload the truck. CBS58 news from Milwaukee taped the incident and will be showing it on the 10:00p news, February 17, 2003. Needless to say, there were numerous violations regarding the truck and the drivers. While unloading, I received a phone call from "Joe", whom the police stated when they tried to reach him was told no such person exists. I was standing amongst several officers at the time Joe phoned. I advised Joe I was busy and hung up on him. I have not heard from the company since and I have my property. There was MINIMAL damage, so, based on stories I have read, I consider myself lucky. SO - I am happy that I have received my property - I have contacted all agencies and then some - and I will not stop though until legislation is passed. I would hate to see anyone go through all of this.
Kay
Blacksburg,#3Consumer Suggestion
Mon, January 27, 2003
Lawrence Hawthorne does the best job he can under the circumstances. It's true that his office is pitifully understaffed. Our United States Congress, in its infinite Republican wisdom, needs to realize that deregulation is not the answer to everything. They need to step up and do their job. Regulation of the moving industry is BADLY needed. Please contact the following people: Thomas Petri in the United States House of Representatives, is SUPPOSEDLY working on legislation that will stop scam movers. Rep. Thomas Petri Chairman Subcommittee on Highways & Transit U.S. House of Representatives B-370A Rayburn House Office Building Washington, D.C. 20515 Toll Free 800/242-4883 Joe Harrison American Moving and Storage Association 1611 Duke Street Alexandria, VA 22314 Phone 703) 683-7410 | Fax 703) 683-7527 Email: [email protected] (AMSA) [email protected] (Joe Harrison) Mr. Harrison is using AMSA dues money to lobby Congress AGAINST badly needed regulation Agent Bill Schurik, Lou Scherone or Greg Nelson of the FBI: Miami-Dade FBI office at 305-944-9101 Charles Horan, Director Office of Enforcement and Compliance Federal Motor Carrier Safety Administration, U.S. Department ofTransportation 400 7th Street SW Washington, DC 20590 Telephone: 202-366-2362. The DOT is so understaffed, they're not even able to enforce their own regulations, but you should call anyway and register a complaint.