Complaint Review: United Parcel Service - Fort Myers Florida

This guy wrote that he took it to a Pack N Ship that is a UPS Authorized Agent. Let me explain that a UPS Authorized Agent is not part of UPS at all. All it means is they have an agreement that UPS will pick up packages from them. Thats it!!! These are owned individually and not franchised by UPS. The UPS Store is the only outlet franchised by UPS period.

More than likely your package was not correctly packaged in transit by the Pack N Ship. There are guidelines on how to pack on UPS.com. If these were not followed correctly then its on the Pack N Ship that packed it and on you if you packed any of it.

I'm willing to bet you shipped a broken computer to try to get UPS to pay for it. Either way UPS did what they were paid for and ship it. Your responsible for the correct packing of it.

is WAAAAYYYY BETTER!

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Anthony,

That's pretty informative. I have no idea why someone basically put an add on this.  And by the way, the idiot shipper gave me the exact paperwork you speak of. On my receipt, I have that the item was not customer packed. He attached a paper to my package that stated that the packing was incorrect according to UPS standards by a third party investigator. My problem isn't in that the shipper's inappropriate packing caused the damage, but that the insurance doesn't cover it and is therefore worthless. Why sell it? They know they are going to deny the claim so they shouldn't sell their customers worthless insurance that makes them billions in profit every year if they are going to "hang" every claim on their own shippers. These shippers are AGENTS for UPS, therefore UPS should be responsible when these clowns do these kinds of things. I have filed a small claims suit against the shipper. Should it have to come to that? I think UPS should have paid the claim, and told their AGENT that he owed them $1000, and if he didn't pay they would not allow him to ship UPS anymore. Pretty simple if you ask me. I did find out that if this happened at a UPS brand store, the whole incident would have been handled "in house" and I'd already be compensated. The lesson here is don't use "Mom and Pop" operations if you are going to ship UPS. An that when you do UPS will not honor their own insurance.

Anyone here know how much UPS, FedEx, Walmart, Best Buy, and Dunkin' Donuts are paying to shill? Man, that'd be easy money! A person could make a career out of it! Where do we sign up??

Ummm...could some of the complaints here likewise be competitor shilling? Hey OP, is FedEx paying YOU to complain?? How much? If it's more than UPS pays, I'm switching over! Is there still applications available? Gee, I hope so! Maybe we can shill for both companies and double dip! What do you think?

Everything I explained above, baloney shilling or not, is pure fact. I was actually trying to help by explaining how the system works. Paying an insurance premium for any insurance on the planet doesn't gaurantee claim approval. Is that so difficult to understand?? The 'contract' goes both ways. A policy holder must abide by terms and conditions within the contract, regardless of whether they read or understood them. In this case, if proper packaging was not met, then any carrier would decline a damage claim, not just UPS. The guidelines are similar for all carriers and easily reviewed in the respective websites. FedEx has a similar ratio for claim denial for air shipments, and a slightly higher denial ratio for Ground shipments. The Post Office (USPS) has a significantly higher denial rate, perhaps as post offices do not package anything. DHL comes in with NO denials in the USA, as DHL is not in business in the USA (rik is a clueless dork that manifests his insecurities with cowardly kiddy pictures and comments in contradictory OP complaints). So....are all carriers scamming with their insurance? I suspect the OP would say, "YES DAMMIT!!"

Reports are created by all carriers regarding any claim. Now...this should be simple and I'll explain it again. I hope the OP can comprehend this, as it is in his best interest. In this case, if UPS denied the claim, then a report explaining the specific reasons for denial and solutions to prevent similar occurances in the future - regardless of what company a person ships with - was made available for the OP. OP?...do you have that document? You have a right to it. If you don't, insist on receiving it from the outfit that packaged your computer. Then read it. Then ask the outfit that packed your computer why it states a violation in the packaging procedure.

Still with me on this? (If so, then we'll procede. If not, then feel free to have a non-productive tantrum that will amount to nothing in the end.) Your beef is not with the UPS company. It's not even with Crawford, the insurance corporation used by UPS (I know this info because I'm a paid shiller). The package was denied for a blatant packing error that was in violation of the shipping insurance policy. Fortunately for the OP, he didn't pack it incorrectly himself. He paid an outfit to package it. He paid that business to professionally package his computer to industry guidelines for safe transit. The packing business failed to do so, therefore, damage occured due to insufficient packaging, a claim was denied because of the failure to meet the protective packaging guidelines, and therefore the OP did not get what he paid for. The packaging business, and the packaging business only, is liable for the damage claim, PLUS full refund of the packaging costs. If a business is to be sued, it's the packaging business. To make the suit simple (though unfortunately no gaurantees), the OP needs to get his hands on the claim denial document to find out where the packaging business failed...then provide that document in court.

If the OP prefers, he can merely disregard the previous advice. No skin off my back. UPS can't make me give their money back! The OP could chum up with the other poster here, which looks like he's short on friends. Just attach kiddy pictures like he does in UPS, FedEx, and post office complaints while contradictorily badmouthing all of them and...his awkward backpaddling solution?...use a non-existant DHL company (which had severe delivery problems during it's brief attempt at establishing itself in the USA). I think he's triple dipping on the shill pay, myself. Either that or he has a emotional disorder. But, hey, it's a free country (so far) and we can still do what ever we want, right?

And please don't tell UPS that my customers come first, and UPS later. They might cut off my shill pay.

The gentlemen that rebutted this gets paid by UPS to do it. I paid the pack and ship to pack and send the computer. This store is an authorized agent of UPS. As such they represent UPS. When they destroy something sent through the UPS system, UPS should (1) Man up and represent themselves, making it right, or (2) Force this shipper to make it right or face NOT being able to ship through UPS. Maybe this gentlemen does not care about HIS good name, but he should care about the UPS name. And UPS denying the claim is the denial of a contract between UPS and myself. I am in the process of challenging this by turning all of my evidence to the Insurance Commissioner's office. THEY have heard the details of my case and said an investigation of insurance fraud will take place. A paid blogger isn't going to help them with this. I urge all shippers to not buy the insurance, as they will deny any claim they can, leaving customers holding the bag.

is better.

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In order for a claim to be denied, just like with house or car insurance, a document must be provided indicating the reason for denial. What did that document state?

Was the box you brought in used? If so, how was your box packed? Most likely the box you brought in should not have been used at all, unless perhaps it was new and never opened.

What did the professionally packed box look like when it arrived at the original location? Was it smashed? If so, that typically means insufficient internal packing. If the outside wasn't damaged, then how could the inside be damaged? If you meant the computer was destroyed because it doesn't work properly, even though the case looks fine, that would also be a reason for claim denial. If a computer physically looks as good as before it was shipped, then no carrier will pay for a claim just because it doesn't work. If that were the case, certain people would be shipping their defunct electronics and scamming to get a shipping company to pay cash for it. Plus, no carrier can be responsible for the normal minor shock and vibration, that is part of shipping, that can cause problems with harddrives.

What is really strange is since a new box and professional packing was used, that a computer case would be physically damaged. What's even more strange is that a claim would be denied when it was packaged professionally.

I've packaged and shipped literally many hundreds of laptops and computers. Over the years, we've only had one complaint about a laptop. The box arrived in perfect shape. There was no damage whatsoever to the external laptop case, yet the inside screen was discolored from applying pressure on it with somebody's palms and fingers. (The keyboard was also the most filthy I've ever seen.) Even though the damage was 99% probable to have been done before shipping, I had a claim approved for my customer. To be honest, I was a hesitant to being gullible to fraud, but my customer comes first.

Where was the laptop packaged? There is a fact to note. Was the computer packed by a The UPS Store? If so, a claim is automatically approved. It's called the Pack And Ship Pronise that is advertised nationally. Plus the packaging costs are refunded. There is no cost to these businesses as UPS corporate pays for everything. That's how I processed that questionable laptop claim. I gave the customer the benefit of the doubt and there was no cost to the business.

So what did the claim document state explaining the denial? You'll need that in court, even though a defendant business will provide it too. Better read up on how insurance works (the basics for all insurance), clauses, and your responsibilities, or you might be wasting your time.