- Report: #1057399
Complaint Review: United Parcel Service - Internet
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Author Not Confirmed
Why?
United Parcel Service
Internet, USA
Web:
www.ups.com
Categories:
Business Rating:
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United Parcel Service UPS Choice Internet
I had a package which contained and iPad to be delivered on a day I was to be out of town. I spent an hour on ups.com to see what I could do about having it held at a ups facility. Finally I was given a choice to have it held or delivered to a UPS store. The delivery to the store would cost $5.00. I thought that having to pick it up a few miles down the road worth the $5.00 so I purchased that service. There was no mention of any other charges. When I called the store to inform them that I would be picking it up there, I was told that ethereal would be a $5 fee.
I told the girl that I had already paid it online. She told me that it would be additional because they were a franchise and I had no mailbox in their location. I paid the extra money and then reported what happened to UPS.com. I received an email first that totally disregarded my concerns. I replied to make my concern more plain. I received an email back saying that I should take it up with UPS store corporate. I did not contract with UPS store for this service. I contracted with UPS. I am done. If I could choose who my shipper was going to be every time, I would not choose to receive packages from UPS.
