The Way It Is
Lolo,#2UPDATE Employee
Sun, January 20, 2008
First of all the sales people DO NOT call on an 800 #; only unknown (reason being is because card information can be discussed on the phone-it's outbound & for YOU'RE security) but when you actually decided to answer, someone told you that you had been ENTERED into a sweepstakes to win 1,000,000$ in cash and that you'd been entered because of your PREFERRED customer status with either Visa, MC, Amex, or Discover & asked if you still carried one. (Mind you, if you had been OVERWHELMINGLY busy at this point you could've just hung up & that would be that; You could also, however, request to be put on the Do not call List & we'd comply.) Then, yes- we told you that you'd receive a diamond quartz watch for participating as a customer. After that, however, you'd receive 2 magazines at no cost & 2 you'd help out with: It's 40% off the news stand's price, 3.83 a week for 48 months, then asking to put a good word in if someone was to check up on them. After going over it a second time, explaining that we GUARANTEE the service for the full 48 months and you can switch the magazines anytime, they ask for permission to place your order. You could have said no- explained that you don't read (probably can't read) magazines...maybe asked them to slow down a little too if you had a problem hearing them..? So! You get your order # and get a call from the billing department. The 1st thing they ask is if the previous person was nice & polite, etc. Then they immediatley explain that your receiving 4 magazines; 2 at no cost, 2 you pay for 3.83 for 48 months but you can switch them anytime, and ask "Was that the way you understood it?" They explain how it's 16.60 a month & we consolidate the billing 3 months at a time ( 16.60 x 3 = 49.81 ) When they get the card info they get a PREAUTHORIZATION which is a PENDING charge, and because it's 'pending' it shows as a withdrawal but be assured it's just in suspense(your bank will even tell you that). It doesn't actually come off until the date you set up with the 3rd and final person. Keep in mind, we deal with card info on all the calls, therefore all 3 calls will be unknown/unavailable. We speak with so many people a day, literally talking with thousands in 1 day. I apologize for any inconvenience you may suffer but you did put yourself in this situation; you admit to not paying attention & not really listening, yet you felt ripped off. We tried to be as thorough as possible and even gave you our real name's & location. If we were a scam- WHY WOULD WE DO THAT? ASK QUESTIONS! SPEAK UP! DON'T BE A PUSS OVER THE PHONE THE OTHER PERSON CANT BITE YOU~ ASK "What's the total price?" or, "Can I cancel?" Don't just ASSUME you can cancel, and in this you even say "I was thinking- I'll just cancel it later." It's like why would you waste everyone's time??? We're just honest people trying to make an honest living. I only want to sell to people who want magazines :) ANOTHER THING! The reason they ask you don't cancel is for inflation. Prices ever inflate on the newsstand yours does not because they buy them in advance to guarantee the rate wont change. We just ask that you switch them overtime as you read & enjoy them.