Complaint Review: Universal Adventure - Nationwide

This is a scam and it happened to me exactly as happened to:

Bianca from Toronto, http://www.ripoffreport.com/reports/0/363/RipOff0363431.htm

Avril from Quebec, http://www.ripoffreport.com/reports/0/355/RipOff0355069.htm

Isa from Ontario, http://www.ripoffreport.com/reports/0/347/RipOff0347210.htm

and many others in the following link: http://800notes.com/Phone.aspx/1-912-264-6043

After they called to congratulate me as a winner, got my CC number and sent me the following email:

Congratulations on your Florida vacation!

Your travel package is attached complete with your hotel vouchers and reservation forms. You have been assigned a personal travel coordinator to help you and your family plan, customize, and tailor your trip to meet your individual needs. Your vacation package is valid for one year from the date of purchase.

Universal Adventure Package Includes:

3/2 Orlando Fl.

2 - 2 day passes for Islands of Adventure or Universal Studios.

3/2 Daytona Beach Fl.

Passes for Sterling Casino dinner cruise.

*Bonus 4/3 Bahamas

Please call the reservations Department at 1-(866) 800-0580 at least 30 days prior to your scheduled date and we will provide you with instructions for the final reservations process to accommodate any changes, and provide you with directions for check in or send in your reservation form included with this document.

To view your package log on to www.universaladventureonline.com

Member log in: travel774 Password: goodtime

Two free passes to board a day OR evening Casino Cruise. You'll enjoy a 4 to 5 hour Atlantic Ocean cruise aboard one of Florida's finest and largest Casino Cruise Ships, which features a Las Vegas style casino, entertainment and dancing, as well as free food and beverages while aboard ship.

As a bonus, you are also receiving 4 days and 3 nights IN Freeport, Bahamas. Your Accommodations are provided at Island Sea Resort. You will have full access to all amenities. This beautiful resort is located right on the sandy white Bahamas beaches.

This vacation entitles the registrant to the following accommodations:

3 days and 2 nights of resort accommodations in Orlando Fl

3 days and 2 nights of hotel accommodations in Daytona Beach Fl.

4 days and 3nights of resort accommodations in Freeport Bahamas.

In addition to the accommodations, you'll also receive the following:

(2) 2 day star passes for Universal Studios or Islands of Adventure in Orlando, Fl.

A $500.00 Savings Booklet good towards meals and entertainment for Orlando and Daytona Beach, Fl.

Passes for you and your guest onboard the Sterling Casino dinner cruise.

2.This vacation is valid for up to 4 guests of which at least one guest must be at least 21 years of age and possess a major credit card. Income qualifications may vary by location, please contact customer service for further details.

3.Your vacation consists of all of the above-mentioned destinations for a total of 4 guests.

The list goes on and on ... Over the phone, they also promised me 70% off the airfare (do not know how you got our number in the first place).

By the end of January, my vacations were approved from my company and called for their Florida vacations. I was shocked to find out that ...

1. In order to go to Bahamas I had to drive from Daytona to Lauderdale for 7 hours (according to them, could be more), and catch the ship at 5:00 AM!

2. I had to rent a car and pay for the hotel in Lauderdale.

3. They would not pay for my airfare at all, saying that they did not promise me 70% off, they promised 1 - 70% off and this could be 1% or nothing.

4. When I spoke to their manager, she told me that the $540.00 is non-refundable, but I am not forced to go to Bahamas or to anywhere ....

Finally, I had no choice but to cancel Bahamas, requested for myself and my family the days for Orlando and Daytona only, and asked for the travel coordinator to tailor my trip. Every time I called I was told that the coordinator would call me back. To this day she has never called or emailed me although I provided my current phone number and email address.

Then, I called TD VISA to dispute the charges and here is the biggest disappointment. VISA manager is not willing even to accept an email from me with the details of this scam.

Mike

Surrey, British Columbia

Canada