Bill
Phoenix,#2UPDATE EX-employee responds
Tue, December 23, 2003
The best way to get your money back is to go to your state attorney general's office, file a complaint, and have a letter sent out threatening a lawsuit. If you have a lawyer, do the same thing. Once the letter has been received, call every day until the refund is processed. Do not be belligerent, try to act in a calm and professional manner, otherwise they will delay the refund process as long as possible. I've seen people try the Better Business Bureau route, this doesn't seem to work. The company could care less if you filed a complaint with them. Also, if you paid by credit card, try to do a chargeback.