- Report: #705006
Complaint Review: Universal Vacation Club Resort Com International - San Diego California
Reported By:
LaceyR -
Los Angeles, California, United States of America
Submitted:
Updated:
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Author Not Confirmed
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Universal Vacation Club Resort Com International
404 El Calmino Road San Diego, California, United States of America
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Universal Vacation Club Resort Com International Scam Fraud Not Given What Promised San Diego, California
I am writing in regards to my time share contract with Resort Communications International for the Villa Del Arco property in Los Cabos Mexico. My boyfriend and I toured the property in July 2010. We were impressed with the grounds and the time share opportunity and decided to purchase. We were told that there were two properties Arco and Palamar that we could choose to stay at, but our time share was with the newer property Arco. However should Arco be booked we could stay at the Palamar and still be able to use Arco’s amenities, the pools and gym. We were ok if there was overflow that we stay at Palamar as long as we could use the pools and gym at Arco since they were newer and much nicer. Also, Palamar caters to children, and we do not have any.
I was excited to book our first stay, but first was a bit shocked to find out Arco is booked all the way through August. I find that hard to believe since this isn’t the high season. Further, I can book a room outside of my timeshare. We were told we’d have priority since we were time share owners. It’s a bit disconcerting that we cannot book at Arco.
Secondly, when I accepted a booking at Palamar I was told we cannot use the facilities, the gym or pools at Arco. This again is a VERY contradicting statement from what we were told when we purchased. Had we known this, we would not have purchased the time share, as Palamar’s gym is subpar to Arco.
Lastly, it’s extremely frustrating trying to reach anyone at Resort Com. They are often rude, unknowledgeable and transfer you to the wrong phone number. When I asked to speak to someone about my contract they transferred me to Panasonic. Very odd.
I am beyond frustrated, and am at the breaking point of taking legal action. I’ve been searching the internet and have discovered I am not the only one with these problems I found another gentleman’s post who is having the same exact problem I am having ID: DBlake dated January 17, 2009. This is very concerning as are the other numerous reports against this company.
I am happy to maintain our time share as long as we were given what was promised. An honest answer whether Arco is truly booked (which I don’t believe it is) and if it should be booked (as I know it may truly be in the future if we book short notice), that we are able to use the facilities at either hotel without an issue. Otherwise, it is fraud (bait and switch) from what we were promised and agreed to purchase at the time share presentation and I want a full refund.
I was excited to book our first stay, but first was a bit shocked to find out Arco is booked all the way through August. I find that hard to believe since this isn’t the high season. Further, I can book a room outside of my timeshare. We were told we’d have priority since we were time share owners. It’s a bit disconcerting that we cannot book at Arco.
Secondly, when I accepted a booking at Palamar I was told we cannot use the facilities, the gym or pools at Arco. This again is a VERY contradicting statement from what we were told when we purchased. Had we known this, we would not have purchased the time share, as Palamar’s gym is subpar to Arco.
Lastly, it’s extremely frustrating trying to reach anyone at Resort Com. They are often rude, unknowledgeable and transfer you to the wrong phone number. When I asked to speak to someone about my contract they transferred me to Panasonic. Very odd.
I am beyond frustrated, and am at the breaking point of taking legal action. I’ve been searching the internet and have discovered I am not the only one with these problems I found another gentleman’s post who is having the same exact problem I am having ID: DBlake dated January 17, 2009. This is very concerning as are the other numerous reports against this company.
I am happy to maintain our time share as long as we were given what was promised. An honest answer whether Arco is truly booked (which I don’t believe it is) and if it should be booked (as I know it may truly be in the future if we book short notice), that we are able to use the facilities at either hotel without an issue. Otherwise, it is fraud (bait and switch) from what we were promised and agreed to purchase at the time share presentation and I want a full refund.
2 Updates & Rebuttals
Paul
North Las Vegas,United States
Timeshare, Promotion, and Rental
#2Consumer Comment
Thu, January 25, 2018
You probably purchased points, but may have purchased floating weeks. At the beginning, Villa del Arco had to deposit at least enough points to cover a large unit for an entire year. As sales were made, Villa del Arco did not have to deposit another unit into the timeshare pool until sales equaled the value of the initial unit deposit for an entire year. All other units at Villa del Arco are at the discretion of the owner(s). They probably reserve some units for sales promotions, while other units are under contract with Expedia.com, Hotel.com, etc. Assuming you did not purchase the highest tier of membership, reserved for Christmas, New Years, and Easter Holy Week, you are in competition with other timeshare members. You might be stuck with visiting in late September or October. Your chances are 1:49 of receiving the week you want. If you purchased at the highest tier, your chances are 100% of receiving one of those 3 weeks. Most people prefer Christmas, followed by New Years. However, since these holiday weeks are bunched together in a bundle, your chances remain 1:3 of getting the week you want. Be patient and book early.
Jen
Dublin,California,
United States of America
Any updates?
#3Consumer Comment
Wed, September 07, 2011
Hello,
I was also lied to about my membership and am very upset about the situation as I feel I lost $$$. My complaints are published here as well dated 8/9/11. I am wondering if there has been any updates on your case. I just sent a couple of emails to them asking my questions. (www.myuvc.com) If I don't have to pay the maintenance fee when I trade the timeshare to stay somewhere else other than Cabo, maybe I can use my memberhship. Otherwise, I am not going to go there paying three times more than what I can pay through my own booking.
I feel helpless and hopeless to get my money back. This feeling is exactly what they want you to feel so you will just give up on it. They will be punished for their wrongdoings.
