Complaint Review: University Of Phoenix - Internet

Everything you described is pretty standard for college procedures. In semester and quarter based schools, you have to withdrawl after a week to get a full refund. Phoenix has shorter terms so you have less time to decide that want to drop the class. It doesn't matter what school you are going to, you will still have to pay the money back to the VA if you withdrawl from the class.

None of what you described is any fault of the school's. You need to read and understand all of the rules before you try to attend school and if you don't understand something, you need to ask for clarification.

Using GI Bill while on Active duty can be difficult and confusing to say the least. From what I understand you appear to be an active military member in the Army. The question I have is why you chose to use GI Bill instead of Tuition Assistance? Were you trying to use TOP UP (TOP UP is a benefit that allows an active duty soldier to use part of his projected GI Bill money to help defray the difference in costs which exceed tuition assistance limits)? TOP UP is only used when there is a difference leftover AFTER Tuition Assistance has paid the majority of tuition fees. If you were taking a level 100 or 200 class, elective or not, that class would have cost $250 per credit with your military discount. Since the Army pays $250 per credit for up to 18 credits per fiscal year, this amount would have been within the cap and not qualified for TOP UP. Book costs do not qualify for use with TOP UP either. UOP has set policies to help out military members but they are limited to having proof via orders. If you were being deployed and presented a copy of your orders to the school, they would release you from your obligation to complete the class. Certainly if you had a family emergency, an accomodation could be made but it would not warrant you from being excused from having to pay for the class. I have had several students whose parents died or were in critical condition and they were still able to participate and turn in assignments late after notifying their instructor. As far as having to pay back the Army, the regulation that you electronically sign on the Army Education website clearly states that the Army will not pay for a failed or withdrawn course. If they deemed your family emergency to warrant exclusion then they would have probably paid for the class as well. I am not trying to discount your family emergency at all and I hope that the situation has turned for the better. It just sounds more to me like you did not want to complete the class. I certainly understand how it is to be deployed and fulfilling a duty and obligation to serve my country. As a Desert Strom veteran and former Marine I feel compassion for your argument from that sense. However, to be quite frank, UOP does more for military members than most other schools do.

Using GI Bill while on Active duty can be difficult and confusing to say the least. From what I understand you appear to be an active military member in the Army. The question I have is why you chose to use GI Bill instead of Tuition Assistance? Were you trying to use TOP UP (TOP UP is a benefit that allows an active duty soldier to use part of his projected GI Bill money to help defray the difference in costs which exceed tuition assistance limits)? TOP UP is only used when there is a difference leftover AFTER Tuition Assistance has paid the majority of tuition fees. If you were taking a level 100 or 200 class, elective or not, that class would have cost $250 per credit with your military discount. Since the Army pays $250 per credit for up to 18 credits per fiscal year, this amount would have been within the cap and not qualified for TOP UP. Book costs do not qualify for use with TOP UP either. UOP has set policies to help out military members but they are limited to having proof via orders. If you were being deployed and presented a copy of your orders to the school, they would release you from your obligation to complete the class. Certainly if you had a family emergency, an accomodation could be made but it would not warrant you from being excused from having to pay for the class. I have had several students whose parents died or were in critical condition and they were still able to participate and turn in assignments late after notifying their instructor. As far as having to pay back the Army, the regulation that you electronically sign on the Army Education website clearly states that the Army will not pay for a failed or withdrawn course. If they deemed your family emergency to warrant exclusion then they would have probably paid for the class as well. I am not trying to discount your family emergency at all and I hope that the situation has turned for the better. It just sounds more to me like you did not want to complete the class. I certainly understand how it is to be deployed and fulfilling a duty and obligation to serve my country. As a Desert Strom veteran and former Marine I feel compassion for your argument from that sense. However, to be quite frank, UOP does more for military members than most other schools do.

Using GI Bill while on Active duty can be difficult and confusing to say the least. From what I understand you appear to be an active military member in the Army. The question I have is why you chose to use GI Bill instead of Tuition Assistance? Were you trying to use TOP UP (TOP UP is a benefit that allows an active duty soldier to use part of his projected GI Bill money to help defray the difference in costs which exceed tuition assistance limits)? TOP UP is only used when there is a difference leftover AFTER Tuition Assistance has paid the majority of tuition fees. If you were taking a level 100 or 200 class, elective or not, that class would have cost $250 per credit with your military discount. Since the Army pays $250 per credit for up to 18 credits per fiscal year, this amount would have been within the cap and not qualified for TOP UP. Book costs do not qualify for use with TOP UP either. UOP has set policies to help out military members but they are limited to having proof via orders. If you were being deployed and presented a copy of your orders to the school, they would release you from your obligation to complete the class. Certainly if you had a family emergency, an accomodation could be made but it would not warrant you from being excused from having to pay for the class. I have had several students whose parents died or were in critical condition and they were still able to participate and turn in assignments late after notifying their instructor. As far as having to pay back the Army, the regulation that you electronically sign on the Army Education website clearly states that the Army will not pay for a failed or withdrawn course. If they deemed your family emergency to warrant exclusion then they would have probably paid for the class as well. I am not trying to discount your family emergency at all and I hope that the situation has turned for the better. It just sounds more to me like you did not want to complete the class. I certainly understand how it is to be deployed and fulfilling a duty and obligation to serve my country. As a Desert Strom veteran and former Marine I feel compassion for your argument from that sense. However, to be quite frank, UOP does more for military members than most other schools do.

Using GI Bill while on Active duty can be difficult and confusing to say the least. From what I understand you appear to be an active military member in the Army. The question I have is why you chose to use GI Bill instead of Tuition Assistance? Were you trying to use TOP UP (TOP UP is a benefit that allows an active duty soldier to use part of his projected GI Bill money to help defray the difference in costs which exceed tuition assistance limits)? TOP UP is only used when there is a difference leftover AFTER Tuition Assistance has paid the majority of tuition fees. If you were taking a level 100 or 200 class, elective or not, that class would have cost $250 per credit with your military discount. Since the Army pays $250 per credit for up to 18 credits per fiscal year, this amount would have been within the cap and not qualified for TOP UP. Book costs do not qualify for use with TOP UP either. UOP has set policies to help out military members but they are limited to having proof via orders. If you were being deployed and presented a copy of your orders to the school, they would release you from your obligation to complete the class. Certainly if you had a family emergency, an accomodation could be made but it would not warrant you from being excused from having to pay for the class. I have had several students whose parents died or were in critical condition and they were still able to participate and turn in assignments late after notifying their instructor. As far as having to pay back the Army, the regulation that you electronically sign on the Army Education website clearly states that the Army will not pay for a failed or withdrawn course. If they deemed your family emergency to warrant exclusion then they would have probably paid for the class as well. I am not trying to discount your family emergency at all and I hope that the situation has turned for the better. It just sounds more to me like you did not want to complete the class. I certainly understand how it is to be deployed and fulfilling a duty and obligation to serve my country. As a Desert Strom veteran and former Marine I feel compassion for your argument from that sense. However, to be quite frank, UOP does more for military members than most other schools do.