Jerry
Hilliard,#2REBUTTAL Individual responds
Sat, February 25, 2017
I purchased two carbon fiber wheel tubes from Unlimited Products and when they arrived they were damaged . I called unlimited and they said they will ship two more out to me and they were at my door in five days . Great company to deal with
Scott
Hereford,#3Author of original report
Tue, September 14, 2004
Today in the mail I received a letter from Unlimited Products that I thought would finally be the return referance number. Instead, It read this way word for word and spelling."09-02-04 The additional material we left at the lower portion is to be removed by installer, then hood will fit...see circled area." ( they are refering to the picture that shows how the cowl hits the body of the truck.) They go on to write..."We designed this in for production/mold release issues. Otherwise the item would have serious stress cracking when pulling from the mold." (Note that in the pictures I sent and are in this site, show serious stress cracks! These cracks are all over the hood!)The letter goes on to read... "The broken area above hinge can be repaired by sanding and adding fiberglass. This is only a 10 minute job by experienced installers." (What they say is true about repairing the crack, but first, I paid for what they claimed is a "quality hood". A crack is not quality work in any way! And what is to stop it from cracking again? The quality is very poor. Bottom line. And I should not have to accept that crack!)They go on to write..."We are sorry you are having problems, but we have sold over 100 of these hoods with no customer complaints."( That statement is so false that it is sick since I have found that many BBB's all over the US has complaints just as mine over this company! If no one has complained, then why is it that the state of Ks. has banned them from doing busines in there state?!) In conclusion they write..."Also check to see if you installer has removed the stock hinges springs.Thanks for your inquiry." No one signed this letter!They never addressed all the other defective problems with the hood like the air bubbles either ones that are popped or the un-popped ones or the fact that the hood is so out of shape that it can not be made to fit. I talked to my body guy, who by the way is an award winning body and paint person, showed him this letter and he was insulted! He told me for him to repair all the defects in this hood, it will cost me $500.00!! And even then he could not be sure that it would last even a year! I took this letter from Unlimited Products in this way... "We have your money...so tuff sh#t!" They have no intention as to replacing the hood or refunding any money! To them, this matter is closed. Not if I have anything to say about it!!!