- Report: #693012
Complaint Review: Urban Active Fitness - Lexington Kentucky
Reported By:
Kirk -
Omaha, Nebraska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Urban Active Fitness
1056 Wellington Way Suite 200 Lexington, 40513-2000 Kentucky, United States of America
Phone:
877-824-3571
Web:
www.urbanactive.com
Categories:
Business Rating:
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Urban Active Fitness Global Fitness Holdings Deceptive billing and cancelation policy Lexington, Kentucky
I signed up in January of 2010 for a membership at Urban Active. When I joined I specifically asked if I could quit whenever I wanted to and was told I could and that I there would be no hidden charges. I was happy with the gym but after 9 months decided I did not have the time nor did I want to spend the money anymore for the gym.
When I went to the gym in October, I told the girl behind the counter that I would like to talk to someone about canceling my membership. I was informed that I still had three more months left on my contract. I told her about what I was told when I signed up, and she told that they had changed that policy and that they could do this without my knowledge. She then told me I could quit, but that it would cost me the rest of the months remaining on my contract. I told her I would just wait until January to cancel it.
When I went back in the first week of January I was told that I would have to fill out a form and send it certified mail to their corporate offices. When I read the form it said that I would also be charged $20 for canceling. Since then I have been charged in January and February. I went back and looked at some of my old statements and saw where I was charged $15 for maintenance fees which I was never told about when I joined. I have been reading other websites and post from other people that have tried to quit and are still getting charged months after the fact. I cannot afford for this to keep occurring.
When I went to the gym in October, I told the girl behind the counter that I would like to talk to someone about canceling my membership. I was informed that I still had three more months left on my contract. I told her about what I was told when I signed up, and she told that they had changed that policy and that they could do this without my knowledge. She then told me I could quit, but that it would cost me the rest of the months remaining on my contract. I told her I would just wait until January to cancel it.
When I went back in the first week of January I was told that I would have to fill out a form and send it certified mail to their corporate offices. When I read the form it said that I would also be charged $20 for canceling. Since then I have been charged in January and February. I went back and looked at some of my old statements and saw where I was charged $15 for maintenance fees which I was never told about when I joined. I have been reading other websites and post from other people that have tried to quit and are still getting charged months after the fact. I cannot afford for this to keep occurring.
