- Report: #744964
Complaint Review: Urban Wildlife Control - roswell Georgia
Reported By:
kstennett -
Kennesaw, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Urban Wildlife Control
4684 Glen Forest Dr roswell, 30075 Georgia, United States of America
Phone:
678 493 7194
Web:
urbanwildlifecontrol.com
Categories:
Business Rating:
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Urban Wildlife Control Did not remove the raccoon like they said they would, kept my money, then disrespected me. roswell, Georgia
I have a raccoon in my backyard and they told me they would come out and trap the raccoon and relocate it for $295. No one ever told me there was no guarantees, in fact they told me that they always catch the raccoon.
I saw the raccoon and called them and told them that the raccoon was by the traps and it looked bigger then the traps so they needed to bring a bigger trap out. They told me that was the biggest raccoon trap they had and refused to bring a bigger trap out.
When they came to remove the traps I called Richard and told him that I was told that they would trap the raccoon and that hadn't been done yet, no one told me that there was no guarantees to trapping the raccoon. Richard then told me: "Its not my fault you can't read. Read your contract."
I am completely unsatisfied because no one told me upfront that even if they didn't trap the raccoon they would still charge me. I still have the raccoon terrorizing my backyard and they have my $295. I am also bewildered that Richard would speak to a customer with the disrespect he did. The customer service was horrible!
I saw the raccoon and called them and told them that the raccoon was by the traps and it looked bigger then the traps so they needed to bring a bigger trap out. They told me that was the biggest raccoon trap they had and refused to bring a bigger trap out.
When they came to remove the traps I called Richard and told him that I was told that they would trap the raccoon and that hadn't been done yet, no one told me that there was no guarantees to trapping the raccoon. Richard then told me: "Its not my fault you can't read. Read your contract."
I am completely unsatisfied because no one told me upfront that even if they didn't trap the raccoon they would still charge me. I still have the raccoon terrorizing my backyard and they have my $295. I am also bewildered that Richard would speak to a customer with the disrespect he did. The customer service was horrible!
1 Updates & Rebuttals
urban wildlife control
Georgia,United States of America
inaccurate statements are hard to rebut.
#2REBUTTAL Owner of company
Sat, November 03, 2012
Ma'am,
As expressed when you called the office originally, we do not guarantee trapping services. You were charged $295 for a twenty day trapping program, you signed the agreement, we have this in writing. You were verbally told this three times before you signed the agreement. We can not guarantee something like this. What happens if the raccoon is struck by a car, and killed, the day we set traps? At the end of twenty days we asked you if you wanted to continue trapping for an additional fee and you threatened our employee with physical harm, then you called our office and threatened "to come down here and straighten us out". We have the contract on file, with your signature on it. If any person would like to see it we will gladly fax them a copy.
