- Report: #1271238
Complaint Review: U.S. Bank National Association - Nationwide
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Author Not Confirmed
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U.S. Bank National Association
Nationwide, USA
Phone:
800-872-2657
Web:
https://www.usbank.com/index.html
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U.S. Bank National Association U.S. Bank, US Bank, us bank, US Bancorp, U.S. Bancorp Gift card fees for inactivity should be an illegal practice!! Minneapolis Minnesota
I received a $50 VISA gift card from my sister in 2012. The card was purchased at a Kroger grocery store. I did not activate the card since the package clearly stated an expiration date of 2020. I put the card aside for a rainy day. Recently I needed the money to purchase a new vacuum cleaner. Yesterday, I opened the gift card packaging and signed on to the web site to activate my card. I was shocked to learn the balance was $0. I phoned the toll free card services number on the back of the card. From the representative, I learned that the issuer charged $2.00 each month that the card was inactive after 12 months. Consequently, over time, the original $50 balance was taken by the issuer. The card services representative advised me to take note of the (tiny) fine print on the back of the package which described the process. I am infuriated that the card issuer, U.S. Bank National Association (U.S. Bank, a subsiduary of US Bancorp), has such a "policy" or "practice" in place. Though they may have the "legal" right to take money from a gift recipient, it is hardly ethical. Why should a fee be charged for NOT USING a gift card? Why should a card which expires in 2020 not be available to use WHENEVER the gift recipient chooses to use the card. If my sister had given me cash instead, I could certainly use it when I needed it. I am positive that when my sister purchased this gift card, she had no idea that the company could institute such a devious practice.
1 Updates & Rebuttals
Resolved
#2Author of original report
Tue, December 01, 2015
After several phone calls, I finally reached a helpful person at the bank. She agreed to remove the inactivity fees and restore the full value to the card. I still strongly disagree with their inactivity fee, but I am pleased that I was able to use the gift card.
