- Report: #1177195
Complaint Review: US Bank - Palatine Illinois
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US Bank
1586 N Rand Rd Palatine, Illinois, USA
Phone:
(847) 934-5900
Web:
usbank.com
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US Bank US bank stole 500$ cash, and didn't give apologize, thats their answer - "there is nothing we can do" Palatine Illinois
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I Wanted to share with a story that happened to me not even e week ago,on September 12,2014. I was in a huge rush, I was going to work, before work i had to deposit money to my fieance us bank account (mine is Wells fargo).
I went to my bank, got 2338$ cash (all hundreds bills,one twenty and so)....I had to deposit 2838 $ to usbank, I had my personal cash in wallet (500$- my salary for a week, Im a waitress), so I just neded to combine it. When I came to Us bak, there were couple people in front, so I quickly filled out the deposit form. I looked at the receipt Wellsfargo, I put the amount of 2338$ (the mistake I will not forgive myself), I signed,,,, Then I added 500$ from my wallet (all 20 dollar bills), I put it on top on the hunderd dollar billls and one 20$(2338), I gave all to cashier with my mistaken amount on the deposit form(I added 500$ from wallet,but I didnt change on the deposit form the amount)....So she did deposit, I took the receipt but I didnt look at it cuz I was in a huge rush to work...
After work I saw a massage from my fiance.He asked me why I deposit 2338$,not 2838$. And I realized on what happened, me and the cashier did the mistake....
So the next day as soon as they open I went there to speak with that girl that made a deposit. She was like Ohh, hi , I remember you,you deposit yesterday lots of cash. She told me she remembers there were lots of 20 and 100 bils.....If she remembers lots of 20$ bills, my wellfargo money was all 100 bils,(i have the receipt), so where my 500$ cash of 20 $ bills disappered???? But there were no mistakes...She told me she did everyhting right, there were no extra money left after all transactions....
After I came home, I called to their main manager, to make sure he is aware of what has happened and he told me know, give us couple days to look at the cameras...exc.
I was so upset, Im just a waiter, for me 500$ its los of money...I was crying all weekends, cuz I knew there were no actual transactions, it was all cash - and its impossible to prove.
Nobody ever called me, so I called them to speak again with main manager. He told me "the investigation" looked at the cameras - they didnt find anything,,,,,
That feeling when u know that Im not lying, but they do lie and steal the money that I worked so hard for.....(((( I wish I could prove, I thought that they will see on cameras that I opened an envelope from Wellsfargo, and then I opened my wallet - I added lots of cash to it, but never changed my deposit form......
People be aware! They lying and steeling money, I would never expect it from bank- there is no trust....
I only wish I could get my money back........
3 Updates & Rebuttals
Ira
Rolling Meadows,Illinois,
Ira
Rolling Meadows,Illinois,
and some prove that I deposit to us bank
#3Author of original report
Wed, September 17, 2014
Forgot to add - I never told that I wrote 8 that looks like 3...I said after I added cash, I didnt change the amount on the deposit form...
Robert
Irvine,California,
Here is why your story doesn't add up...
#4Consumer Comment
Wed, September 17, 2014
First off I am not saying you did or did not have the extra $500..but there are a few things that make it very unlikely you will prevail unless they happen to catch something on a camera.
1. According to your report the teller gave you a receipt. So are you saying that she just gave you a receipt without counting it? Not very likely, because if you were short(say you put down $2800 instead of $2300) and you were truly short $500...she would be in some very serious trouble.
2. You posted your receipt for Wells Fargo...great. But to be honest with you..so what? I could have a receipt that shows I withdrew $150,000...that doesn't prove that I deposited $150,000 in another account though.
3. Your story of being "rushed" seems a bit unlikely. Again had you said that you wrote a 8 that looks like a 3...that would have been just as believeable as you saying you left off exactly $500.
4. Again with the cameras. What does you adding more money after you filled out the deposit slip have to do with anything? I could fill out a deposit slip for $2800 because I know I have $2300 in one envelope and $500 in another, there would then be nothing wrong with putting the $500 in the envelope after that. Yet you are trying to claim that a person MUST be telling the truth if they put money with the deposit after they fill out the deposit slip....you do see the problem right?
5. Perhaps the biggest telling item is you are basically accusing a person of theft with no proof. What if your Fiance accuses you of not depositing the money because as far as Wells Fargo is concerned the camera didn't show anything, and it is all cash. The next part of that is that why would a teller risk not only getting fired but in this case some serious jail time for theft?
6. Now, I can't speak for your Wells Fargo but I have been in their on Friday's and have never been in a branch when there is no less than 2 or 3 "managers" walking behind the tellers constantly checking up on them. So just when would this teller gotten a free moment to be able to just take $500 in 20's without a single camera or other person seeing them?
7. One final item. Why the odd amount of the withdraw? Why not just withdraw an extra $12 to make it $2350? or even $62 to make it $2400? You just seem to add in additonal bills for no reason..after all this is your fiance and not some stranger you are trying to give exact change to.
Now, again I am not saying you did or did not deposit the money, and who knows perhaps the teller was some great mastermind who saw the opportunity and pulled it off....but the odds are not in your favor.
Of course if you want to really push it to the next level, might I suggest contacting your local police and filing a Theft report naming the teller. They may determine it major enough to investigate and view the video's themselves...who knows perhaps they will unravel something.
