Complaint Review: US BankCard Center | Ripoff Report Verified™ …businesses you can trust. US BankCard Center serves alternative funding credit card processing & related merchant services needs for over 100000 independent businesses. US BankCard Center has firm understanding of challenges many business owners face. Over 15 years US BankCard Center has grown to become recognized industry leader with over 400 sales & support professionals all dedicated to helping customers’ businesses grow. - Melville New York

Ripoff Report REVIEW / US BankCard Center - Strong Commitment to Customer Satisfaction

US BankCard center joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

US BankCard Center approached Ripoff Report with the strong desire to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. US BankCard Center did just that.

US BankCard Center has joined the Corporate Advocacy Program to demonstrate to their customers, employees and team of outside sales representatives their commitment to resolving any issues quickly. US BankCard Center stated “we have instituted a number of systems to ensure that our merchant customers and sales team are 100% satisfied. If they have any concerns, we want to know so we can quickly address them.”



US BANKCARD CENTER CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" US BankCard Center addresses the merchant services needs of small to midsize independent business owners. US BankCard Center is independently owned and operated just like our customers. We have a strong understanding of what merchants need when it comes to reducing costs and growing profits since 1999. We guarantee customer satisfaction by offering new and existing merchants turnkey payment solutions at the lowest rates guaranteed. US BankCard Center provides merchants with LIVE U.S. based customer service and technical support 24x7x365. Ranked on Inc. Magazine’s “INC 500/5000” list of fastest growing companies (2 years in a row), we are large enough to provide merchants with the best rates, yet small enough that as a customer, or member of our sales team, you get highly personalized service. To further support the growth of our customers, our sales team receives extensive training, dedicated sales support and a web-based agent portal to manage and address any customers’ requests quickly.”

WHY US BANKCARD CENTER IS BETTER THAN THEIR COMPETITORS

• 100,000+ satisfied merchant customers since 1999
• Small to Midsize Business Specialists - we only work with businesses likes yours
• 24x7x365 U.S. based LIVE support – we are there when you need us day or night
• Our independent sales and service representatives live and work in YOUR community
• Inc. 500/5000 list of fastest growing companies (2 years in a row)
• PCI compliant terminals and related equipment
• Custom Gift card and Loyalty card programs
• Electronic check conversion – 100% guaranteed from all 50 states
• Working Capital Cash Advance – money whenever you need it fast
• Over 400 employees and independent sales reps
• In the top 50 processors for several different years (Nilson Report)
• Registered Master ISO for Visa and MasterCard
• One-stop-shop under one roof (sales, sales support, risk/underwriting, customer service, programming, deployment, etc.)

US BANKCARD QUALITY SERVICE & PRODUCTS

"At US BankCard Center, we provide our MERCHANTS with the best possible products, service and support. Merchants can choose from a wide range of cost reducing/profit building products and services including custom gift card and loyalty programs, check guarantee services, merchant cash advances and more. We provide merchants with the leading brands of IP, Dial-up and Wireless terminals (VeriFone, Hypercom, etc.), the leading mobile swiper to process transactions “on-the-go” and a virtual terminal with a free shopping cart to process online transactions securely. We back it all up with expert round-the-clock LIVE support by a team of product specialists who undergo rigorous training in all products we sell or lease.”

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, US BankCard Center is 100% dedicated to customer satisfaction and has made every possible effort to ensure that all customers, employees and sales team members have a positive experience. After speaking with the management at US BankCard Center, sales representatives, employees and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give US BankCard Center a positive Rating. US BankCard Center made every effort to ensure that all customers were satisfied and Evan Schweitzer, US BankCard Center's Chief Financial Officer, assured Ripoff Report that the business continues to refine their products and services to confirm the highest possible level of customer satisfaction.

Mr. Schweitzer states, “USBC’s focus on our customer’s satisfaction starts with the quality of our sales and customer service teams. From recruitment, hiring and through continuous training, our sales and customer service teams are consistently looking for ways to incessantly satisfy our customers. It is because of our hard working sales team and customer service employees that USBC achieves total customer satisfaction.”

STATED IMPROVEMENTS FROM US BANKCARD CENTER

• US BankCard Center extended the length of our initial sales training and instituted evening advanced trainings each week for our independent sales representatives.
• US BankCard Center doubled the size of our sales support team dedicated to answering any of their questions quickly.
• US BankCard Center added close to a dozen customer service experts to help reduce hold times and provide the highest level of support.
• Each customer service / technical support representative undergoes a rigorous 5 week training program before getting on the help desk phones.
• US BankCard Center upgraded our agent portal to make sure all sales representatives have the latest tools they need to efficiently and effectively manage each of their customer accounts.
• US BankCard Center conducts a “Merchant Check-up” by contacting all merchants on a quarterly basis to review their accounts further ensuring we deliver the best customer service and technical support.
• US BankCard Center added new programs and developing vendor partnerships to provide our merchant customers additional ways to grow their business and increase profits.
• At US BankCard Center security is critical in our industry, so we conduct criminal background checks on every single employee as well as all contracted sales representatives.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that US BankCard Center will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with US BankCard Center, you are invited to contact them directly via email: [email protected] Again, please be sure to cc: [email protected] so we can keep track of the company’s response and to insure customer satisfaction). You can call US BankCard Center directly at 877-333-3728, and ask for Greg Slote, VP of Marketing and Public Relations.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with US BankCard Center or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at [email protected].

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with US BankCard Center.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about US BankCard Center’s commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers



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ED Magedson: Founder, Ripoff Report

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