- Report: #1500435
Complaint Review: US Cellular - Chicago Illinois
Reported By:
Karen -
San Diego, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
US Cellular
8410 West Bryn Mawr Avenue Suite 700 Chicago, 60631 Illinois, United States
Phone:
17733398900
Web:
uscellular.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
US Cellular Don't know where their inventory is and no concern for customer service Chicago Illinois
I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine.
Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time but even the Store Manager who I talked to didn't know it. They seem to have no idea where there inventory is and they have no focus on customer service even in the CEO's office. I'd stay away from this company those are very serious problems.
