Complaint Review: US Direct Express Card - The GOVERNMENT - Internet

The customer care representatives you speak with over the phone are employed by third party call centers subcontracted out by Comerica Bank. The software level one agents are given only show the last 4 digits of a customer's card number. They aren't lying to you when they say that they don't have access to your full card number. So don't call people liars when you don't have all of the facts. 

 I'm homeless and of now due to direct Exspress slowness to work on a open shut case..police report sent in and charges filled that my money was ripped off by this person and still nothing from them. Why doesn't someone from dept of treasury see this card as a scam?

Sir, with all due respect do you think these people are making all these stories up? I have had a similar experience with Direct Express, they have horrible customer service. IF you can manage to get a real person on the phone, half the time they don't know what they are doing. Do you work for the government? Just asking.

2015 and 2016 I had money stolen from me I get social security benefits every month from ssii .I had 2,182.09 stolen from me in 2015.I calledthem and tried to dispute it.They were rude and on top of that they trasfered me from agent to agent.Then they told me to make a police report.I tried to but i wasnt able to achive it but then I did fill out the paperword they provided me/They still didnt honor it.Also recently I had another dispute this month.They were actually trying to swipe my card while we are on the phone disputing the transaction's and they kept hanging up.And then they hit me with the same dispute thing listed above the same way.They were unorofessional and they were lazy.

I had to reply to your comment as to US Direct Expess Debit Card and Customer Service because I totally agree with your comments and how you wrote them because I have had my account for about 6yrs now, and I have never had a problem except for an unauthorized deduction by an outside source trying to make money (ILLEGALLY)!! Great job and best to you and family, Fred!!

Please be advised that the "personal" phone number posted in this thread for Ralph W. Babb is not correct. Messages from irate callers who think they have called Mr. Babb have been left on my daughter's voice mail for about 2 years now.

US Direct Express has canceled my Debit Card without my knowledge or authorization; it was still good until the next year.  As of now, I am unable to use this card for groceries, pay my bills or the rent.  Hope to receive another one sometimes soon, knock on the wood.  In the meantime, I started researching the alternatives.

Are you aware that PNC bank offers a Standard Checking account that requires only $25 to open and although it bears $7 monthly charge, it will be waived if you're over 62 like most of us who is on Social Security.  There are no minimum balance requirements, and you can have a debit card with PNC bank just the same.  Off there I go once I close the Direct Express card for good.  I am done with them.

I have had a Direct Express Debit Card for a few years with no problems.  However, problems do happen, as I just found out.  My card was canceled without my knowledge or authorization.  It was never overdrawn and is still good until the next year.  I went grocery shopping and boom, can't use the card.  I bet everyone standing in line was thinking that I don't pay my bills when the cashier announced, "Denied".  Very embarrassing.  Let alone that now I am unable to pay for the groceries, bills, or rent with this card.  Hopefully will get a new one in some future.

To add insult to injury, Comerica Bank grants only one card replacement that is free.  Should  the above case scenario happen again, I will be charged a $$ fee for that replacement.  The $$ fee multiplied by a vast number of users = a nice revenue boost for the bank, done at the expense of the aging baby boomers, now on Social Security.  I wonder if this has become a pattern with this bank and what if anything can be done about it.  

 My card was hit by a scam website for 150.40 on Aug.1,2014. I files a dispute with the company and the scam website even attempted to change my password and locked up the acct. Filing a dispute with Direct Express is a waste of time because they do not investigate and you are out of your money. The Gov. also has easy access to your money if you use this card. I called Social Security about changing to my bank and the rep. practically refused to do so. I am done and moving it.

My veteran got robbed twice both times sent to another country. He had to wait whole month to get anything back his rent was late he is section 8 so they waited. I told him the second time go to a check cashing store get a Netspend Card it is federal protected bank. The bank might not be in your state but it is a Bank. Comerica is just a logo So they can send a prepaid card. I am a Netspend card holder I was once charged on my card for online misleading transaction I did not authorized they investigated and return my money in 2 days. That was once in 4 years dealing with them. You do have an option to have text alert sent to your phone when money is in. So all who have problems with Direct Express their are other options for you without depositing money into an account at regular bank They have program with few banks called ETA they ask for no money to put down you bring in your reward letter and they set it up. California is Union Bank and US Bank Wells Fargo has a similar account only for direct deposit from Social Security without putting any funds down

First of all, my wife and I both recieve our benefits on these cards and yes, there are a few different companies out there with names very similar to this. Make sure you are going to the CORRECT web adress and not being suckered into visiting other sites that my be of questionable origins.

Secondly, make sure you are dialing the 1-888-741-1115 number NOT 1-800-741-1115.  There is a company out there that has the last 7 digits as Direct Express.  The 1-800 number USED to be for another financial institution but has since been switch to something else (I think this is where most people are getting confusing answers leading to their complaints)

My wife and I have been using the Direct Express cards since they first were issued and have never had any issues with Direct Express or their parent company Comarica. Even when problems have occurred, we have always gotten great customer service from them.

Granted wait times can be substantial at times, but you have to figure in that YOU aren't the only one experiencing problems and there are only so many CSR's to handle the volume of calls that they receive. Be patient, understanding, and try not to fly off the handle when you get through and you might be surprised at the level of help they can give you.  Being irate from the get go with the CSR just makes it confusing for BOTH parties involved and I can attest that there is enough confusion without adding that to the mix!

this dialing 3 when prompted for a language was invaluable for me when dealing with Direct express.  I accidentally threw my card away. I called for a replacement. I paid  13.50 for overnight delivery as per there web site. Beware even tho the web site says over night it is 2 day. When my new card didn't come I wanted to call and get the 13.50 refunded to my account. Their automated customer service line claimed not to know my social security number and their other new enrollment number on the other coast was closed. I was passed and helpless without any way to contact customer service and get help or a tracking number. This dialing 3 option I found only on this site worked great! Their main problem is unless you know your card number or any card number or their automated system recognizes your SS there isn't any automated options for contacting customer service....Until now! Thanks again for the extremely helpful advice.

The Direct Express debit card lists their customer service number on the card itself. It is: (888) 741-1115

I for the past few months have been noticing that my balances kept going down. I though it must be something I bought. Nope... called Direct Express tonight, and it was a withdrawel from an apartment complex that I do not live in. I actually looked up online the name of it, and it's near by. The guy at Direct Express knew this stuff has been happening. He said to me "wow that's one I haven't seen". (Transactions). 
There are real sick people with diseases that need their money. And I just lost about 35 dollars in time for Christmas. Thanks a lot. I hope you feel great. I for sure, do NOT. But this company, will be judged. I will see my lawyer next month if that money isn't in my account. All they said was if the merchant doesn't collect it (whatever this means), it comes back to me. HELLO! I want it back NOW! That's theft! :(

I've have a usdiectexpress card going on 4 years now and I love it and the customer service is the best in the land and if you need the number to report something turn your card around and look at the top where it says for customer service call 1-888-714-1115 , I fail to see why you would want to bash such a good thing for the disabled is way beyond me !!!!

(888) 741-1115  But you'll get a major run-around from these clowns. They are the epitome of fraud.

You Pay Bills Online And They Start Blocking These Companies You Pay To So You Will Get It Held On Your Card Where You Can't Use It For 5 Days.

I agree 100% ! !  DIRECT EXPRESS is business to steal from S.S.D.I. recipients or S.S. recipients so they can line their pockets at the expense of people at their disposal.  You have to go above these cretins and contact the Attorney General of your state. Contact the Federal Trade Commission. They'll put them in their database of scamming businesses. If enough people file complaints Commerica Bank will lose it's accreditation from the Federal Reserve.

They have no business denying claims without following REGULATION E of the F.D.I.C. In my case they flaunted the law and didn't bother to investigate because they're too lazy and don't see a profit in working for their customer.

Well they should be handling the $Billions that passes through their bank each month. They charge the Government big $$$ for the services they provide.  Or in this case, they DON'T PROVIDE.

A class action lawsuit will have to come in the face of their abuse of the bank and banking regulations. Stay tuned!

Idiots, your all morons, for even working for this company!

Ralph W Babb Jr is the president of Comerica bank.  His phone number is (((REDACTED))).  Good luck!

i too use this service to get my ssi payments and when i found a charge that wasnt mine i called the number on the back on the card!, i was able to speak to someone and 1 week later i was credited. although this was at the end of  2010. i live in california

I have had an outstanding issue with US Direct Express since 2/8/12.  $286.86 was taken from my account unauthorized.  I have been going back and forth with them since that date, putting up with exceedingly long waits on hold and horrible customer service.  The finally refunded a portion of the above amount, but have decided to close my claim, stating that, "We are unable to refund the rest of the claim". no explanation as to why is being given.  These people, this company, horrid!

I have had an outstanding issue with US Direct Express since 2/8/12.  $286.86 was taken from my account unauthorized.  I have been going back and forth with them since that date, putting up with exceedingly long waits on hold and horrible customer service.  The finally refunded a portion of the above amount, but have decided to close my claim, stating that, "We are unable to refund the rest of the claim". no explanation as to why is being given.  These people, this company, horrid!

Forget the class action recommendation. All that is needed is finding someone within the US Treasury that oversees the usdirectexpress operation and correct the flaws in the process that directexpress wants us to follow and modify them in a way where its more responsive to the needs of the SSI customers end of story

Note: Whats the story with people not being able to find a phone # to call usdirectexpress. Its on the back of the card and in the past 5 days I have called them at least 6 times without a problem.

Contacting usdirectexpress to report Fraud does not appear to be enough. It appears they wont act on any fraud claim until they receive a form back. We are into our 6th day waiting for that form.

You then have to mail the form back which is another 5-7 days and while we sit here and wait for action the fraud claim dispute remains in limbo.

Flawed Process Big Time

You must also obtain a police report which was not initially requested until the 3rd day after the claim dispute was filed.

Marshall Kofler
Financial Management Service
U.S. Department of the Treasury
(202) 874-0966

FILE YOUR COMPLAINT FILE A CLASS ACTION

Your company will send out a card replacement via UPS 2 day delivery. But a dispute form the consumer needs to fill out, you slap a us postage stamp on it and it takes over 5 days for the consumer to receive it. Plus, for the consumer to send it back thats another 5+ days before you get it. As we were told USDIRECTEXPRESS does nothing until the form is received by the consumer. Are you aware the UPS has next day air delivery ?? Are you aware that fax machines
exist. It would seem to me that when a consumer has funds stolen off their card that time is critical for the consumer because each day that goes by they do not have access to their funds.

One thing I would agree with is that its not necessary for anyone to be calling each other names because that solves nothing.  The consumer is in panic mode because they cannot pay their rent and on the surface tere just does not appear to be a piece of urgency in rushing this process along.

We had 7 separate transactions hit our card the day after our SSI funds were deposited and this activity took place outside the US. The same morning this took place we used the card for a few dollars within the US without a problem and then when we tried accessing additional funds to pay the rent we find most of the funds were gone. How can a card be used in two separate countries at the same time ?? It was clearly obvious to one of the reps that this was impossible and should tip someone off at usdirectexpress that there is activity going on that is fraud.

The back of the card it states that our responsibility as a SSI depositer is to contact us directexpress when fraud activity has occurred. We were asked to call in everyday to see if each of the 7 transactions had settled yet ? Why, may I ask is this necessary when we have already notfied your company by phone of the fraud activity. We got the impression once we notified us directexpress of this activity they would be doing everything within their power to get our funds back into the account on the new card sent out. But then we were told nothing is being done or will be done until that form is returned to you and we have not gotten that yet. Do you see where the frustration enters the picture here ?? We have deep respect for you and your position and realize that people are going to be angry at you but you need to understand that policies in place that simply are not responsive enough and make the consumers nightmare even more painful are a direct result of those policies. What is being done while we are all sitting around waiting for these transactions to settle ?? I assume settled means cleared. Our frustration is that usdirectexpress was notfied within hours of the money being removed from the card. We were not able to get a straight answer as to what us directexpress would be doing in the interim while we were waiting for a form to fill out.

Right now we are hoping for the best and certainly will report a positive outcome when it occurs.

thanks for listening

The main problem with USDIRECTEXPRESS.COM claiming to be government, or inside US TREASURY.banking, is that the source of the income in SOCIAL SECURITY is almost all confidential ( Social Security is just Social Security and not anything else) where the financial institutions have not agreed to confidentiality of t Health records. Believe me, from experience, that SSA or SSDI will stop your benefits if the wrong parties get information that endangers Social Security (that could be traced back to you). I.E., LETTING eBay or PAYPAL see the direct deposit account. These banks have not agreed to classify health records to qualify as mental health services employees who are entitled to test your mental Strength!c

I too have the same dollar charges against my account however, I wrote them of the erroneous charges and they were refunded within one day.

I have signed up with this company and I have no complaints about them at all. I noticed that on the consumer affairs website there are complaints about this company. When I read the complaints, however I realized that a site named cash direct express has been confused with this company. I also can tell at least one person signed up for the card with a company that had absolutely no ties to US Direct Express. I think before filing complaints about a company, you should make sure that is really who you signed up with. I also want to tell you, if you have anything different in the spelling of this company, you will be directed to a totally different place. This is good for people like myself. No one can just try to get into the right website and scam others. It has double security like most banks should. I love this company, I have no bank charges and I feel very secure knowing all these things about them. I am sure the people who believe they were ripped off by US Direct Express were ripped off by someone else completely! They have customer service, I have had no trouble contacting them. Unauthorized charges would be taken off if you contact them at 1-888-741-1111.

Your comments that we can simply contact DirectExpress or Comerica to resolve an issue is not accurate compared to my experiences as the first day customer.  DirectExpress'  enclosure included with my new debit card described the benefits, such as online bill pay for 0.50 USD per transaction.  When I tried to register an account, I was referred to Comerica web site, where they would not take the debit card number to register (I was informed that no one would  have the checking account number, not even me, but when I went to SS to check, they had a different four digit number from my debit card).  When I called the number that was on the Comerica web site and explained about the bill pay advantages that were promised, they told me that they are not actually affiliated with DirectExpress, but gave me two more numbers to call.  They also said that they charge 6.95 USD per month for bill pay and do not have a single pay unit price.  When I called DirectExpress again, they tried to refer me back to Comerica (in Electronic Data Processing, this is known as an 'infinite loop').  I just got offline from complaining to Social Security, notifying them that I am going to put the IRS in jail for insurance fraud under the Social Security Act of 1973.  Then I backed up a little and said that maybe Social Security is not insurance, but it is Social Security and giving people the runaround at the bank is not Social Security.  When the IRS altered the original Social Security contract with this country, claiming that it is taxes, there were some people who thought that if they paid the taxes on a pair of shoes, they could get a lump sum settlement and a monthly check if they committed a crime and plead insanity.  One thing is certain that is a mass hysterical delusion in this country:  Social Security is not taxes.

I Also recently became aware that there are a number of fraudulent charges from Feb 3rd, 2012 on my card. most from Canada and I never been to Canada in my life some charges had international fees of 0.02 cents, 0.40 cents, I got an email from Us Direct Express on feb 3rd, 2012 that my balance was very low a called Direct Express and I found out that I had lots of pre-authorized charges on my account. I spoke to someone from Direct Express and I told the person that those charges did not belong to me but customer service did not want to to hear that she said that it was in a pre-authorized state and for me to let it go thru and call back in five days, I waited until three days and I had to tell them to cancel my card not sure how this happened I always have my card at home in a safe place and no one use my card... this is so crazy more that ten charges all from Canada Just wondering if any body else had the same problem This MONTH Feb 2012,
  

I recently became aware that there are a number of fraudulent charges on my account, that I have to receive the benefit my son receives from his father's Social Security retirement.  I called Direct Express on February 9th, went over all the charges with their rep, answered a bunch of her questions and told her the charges were fraudulent, (2 of the charges were $.02, all the charges adding up to about $200).  My card was cancelled and I was told I would receive a new one in 2 business day.  It just arrived today, 6 business days later.  I was also told I would receive the claim paperwork in 5 business days, and it has yet to arrive.

I discovered today that the same scammers that took the original charges, got my account again to the tune of another $105.  Called Direct express again.  Was told that the merchant proved with their "back end" report that they were authorized to collect that charge.  They would not tell me what proof the merchant provided.  They will not issue any provisional credit to my account while the dispute is in process.

I was also informed that I had 10 business days, from the date I opened the dispute, (2/9/12), to get the paperwork back to them, in order to stay within the terms and conditions of the card.  I HAVE NOT RECEIVED THE PAPERWORK!!!  There is no way I will be able to get it back within that time frame if I don't have it!  It was implied that if I do not get it back within that time, they have a right to deny my dispute.

THeir customer service reps are uninformed, not very well trained, and above all, RUDE!  Hang ups, being put back into the holding que, etc.  My phone call today lasted almost 2 hours!  When I asked where I could escalate my complaint to I was told, "This is it, you can't go any further than this."  There has to be somewhere to report government benefits being stolen.

I have had Social Security sent to a Direct Express card for eight years nine months as of January 2012.

Fortunately, besides December 2011 having a $22.73 overcharge I have never had erroneous charges to my card. I find it hard to believe that the governement is ripping us off through our Social Security Debit cards when they have so many other ways.

Regarding the complaint about no customer service; dial the 888-741-1115 phone number on the back of the card. Go through the motions of pressing one (for English, this is America, an English speaking country, right?), then enter your card number, then your password. Wait for all the explanations then press #3 to report a stolen card and a service representative will come on. I did this for my $22.73 overcharge, talked to a human being and found out it was my charge.

Also, you can go to http:www.directexpress.com and get your statement, which will show you who and when the charges were made.

I'm a retired airline pilot from a major corporation, who has been retired since 2003.

Flyboy

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I have a direct express card as well and they do have customer service!  When you call the 800/888 number on the back of the card ( number you call to get your balance/activity) if you listen to all the prompts it will give you the option of speaking to someone if you dispute a charge. 

My phone provider double dipped my card just a few months ago and I spoke with a customer service person at direct express and they transferred me to the claims dept.  I was sent a form to fill out to contest the charge but I never had to take it that far because the phone company was willing to refund the $38 back to my card.

The only complaint I have with the card is that I cannot load additional funds to it so I have to make sure that if there is a purchase I wish to make which requires electronic payment that I leave enough money on my card to cover it.

I hope you try again to contact direct express and get the disputed funds returned to your card.  It is hard enough to make it on social security without getting ripped off for part of your income.  Best of luck to you.

"You know were not all idiots.
AUTHOR: Opethblue - Crawfordsville (USA)
SUBMITTED: Wednesday, October 07, 2009

I just wanted to say that I am sick of everyone referring to people who work for this company as an idiot!"

What company idiot? Direct Express? Moron: SINCE 2009 I HAVE NOT BEEN ABLE TO GET THROUGH TO A LIVE CUSTOMER SERVICE PERSON, SO WHAT THE HELL ARE YOU TALKING ABOUT. THE CONSUMER, CITIZEN COMPLAINING IS CORRECT: YOU HAVE NO CUSTOMER SERVICE YOU STUPID FED. On top of that the other idiot who is clearly AN IDIOT who is saying, "Oh ur gonna freak out social security recips" WHAT? Who is that moron talking to? THERE IS NO CUSTOMER SERVICE. WHOEVER THAT IDIOT IS IS SO DUMB THEY GIVE A WEBSITE IN PLACE OF AN EMAIL!!! And what the h**l: OBVIOUSLY THAT MORON NEVER EVEN CALLED THE NUMBER! And as if the complainer who started this thread DIDNT CALL? THEN WHY WUD THEY BE COMPLAINING YOU IDIOT!? SINCE 2009, AGAIN, 2009, I HAVE NOT BEEN ABLE TO GET A LIVE PERSON AND YOUR IDIOTIC GOVERNMENT COMPANY, WHATEVER THE H**L IT IS, FED, DOESN'T HAVE AN EMAIL. I just called a few mins ago (12-8-2011) and pressing ZERO doesn't get an operator and get a thanksgiving message by some dreary voiced fat sounding person just droning on and on. Then I press three to get the maintenance info, but what happens? IT TELLS ME THE PHONE NUMBER, NOT THE NUMBER THREE EVEN, BUT THE PHONE NUMBER DOES NOT WORK. How are disabled people supposed to get help!!!!!!!? Yet you, an anonymous coward, is whining about being called a moron? And about the zero, I ended up after not being able to get through to your imaginary customer service to some Darla woman at acs-inc.com! Who the h**l are they? IT'S AN OUTSOURCING COMPANY! Last year I told her that there were problems getting through to "your" customer service and that pressing zero did nothing. She said she'd forward it to whoever. So what happened? THE THANKSGIVING MESSAGE APPARENTLY. You are stupid!

"Eighty percent of the
calls that I get I am being yelled at and treated like a moron, well if people would listen to what they are told and not call us yelling bc they are mad maybe they would get somewhere!

First, we are VERY limited on the things we can do for people who have this card,"

MORON YOU DON'T EVEN HAVE PROOF YOU ARE WHO YOU SAY YOU ARE LET ALONE FOR THESE CALLS. AND EVEN IF MAGICALLY PEOPLE ARE ABLE TO GET THROUGH TO DIRECT EXPRESS (HOW IF A MULTI BILLION DOLLAR BANK LIKE COMERICA COULDN'T?!) COULD YA POSSIBLY UNDERSTAND WHY DISABLED PEOPLE AND ELDERLY PEOPLE WUD BE PISSED THAT THEY END UP WITH A MORON LIKE YOU AFTER ALL THE TROUBLE THEY HAD TO GET THROUGH TO SOMEONE? Idiot?

"we service the CARD and that is all."

Who the h**l even was whining about the customer service? THERE IS NONE YOU IDIOT. WHO THE H**L ARE YOU IDIOT? YOU'RE A GHOST!

"NOTHING more!"

Moron: then why don't you be a good citizen and report to the better business bureau that everyone hates your company because they don't do anything? Duh? Why don't you say, "Everyone is pissed, why? Maybe the owners or heads of the company are bad people? Maybe I should report them to congress." You're not someone who is helpless are you? You have a job supposedly right? SO DO SOMETHING IDIOT DON'T JUST SIT THERE AND PASS THE BUCK!

"No we can not push your money through at 11:00PM the night before they are going on the card,"

Idiot, I've been waiting eight days for a refund that amazon send already went through and that they even had a ref number that they get back when the refund is made, and this isn't the first time this has happened. It had to be FORCED THROUGH, so shut up.

"NO I can not put your money back b/c you tried to take 2000 out of an ATM machine."

Are you a shill? Go away pest.

"Also when you call in and are asked if you have ANY questions before we start the enrollment process ask whom ever your talking to!"

Hey idiot: no one is talking about the enrollment process, the thread was started on NOT HAVING CUSTOMER SERVICE YOU IDIOT. WHO THE HELL ARE YOU AND HOW CAN YOU BE REACHED. THAT IS THE POINT OF THIS THREAD IDIOT.

"Don't wait till something pops up on the bill and you get mad and say that we didnt tell you about that fee."

Wow you are such a weasel, stop changing the subject government fake who is afraid of being sued. Do you work for the treasury dept.? Are you an ex social sec. worker who was paid to put up a smoke screen?

"I understand that some people may feel like they are being treated poorly but seriously we are not the Social Security office we only SERVICE the card!"

Moron: what the hell are you ranting about? See how stupid gov employees and their shills are? They bullshit and make up irrelevant nonsense to avoid being sued. Look at the way this idiot structures their rant even, it's a horrid mess, it's as if it's meant to just wear you down trying to read it.

"If you are having an issue with a dispute b/c there is money missing from your account you call in and tell us what is not supposed to be taken out we send that off to a place in Texas and they send you paper work in the mail 7-10 days to get the paper work."

Am I seriously supposed to read that run on sentence? Do I even want to try to make sense of your rant? What an idiot.

"Then you have to fill out the paper work and mail it back. It can take up to 45 days before you hear anything back via mail again.I know that 45 days is a LONG time but there are a lot of people and disputes that have to go so we ask that
you be patient.   Also when people call in and they order a new card and they want it sent by UPS, first off it takes 2-3 business days 2 days to get your new card made and one day for the overnight! If you call me at midnight you are not going to receive your card the next day its not a rip off it takes time to make your new card! Second off it is a 13.50 fee to have your card sent via UPS and we will only comp it if its our fault you didnt get your card in the first place! "

Wow what a rant, not reading that. Let's get back to the subject everyone: NO CUSTOMER SERVICE.

" I think it stinks that people say such bad things about the CSR's who work for this company we are here to help you but as I have said we are very limited on what we can do to help you.. We only service the cards and we talk to over 200 people a day so the next time you wanna complaine that we are treating you poorly remeber that their is only so much we
can do to help and most other things you have to contact your local Social Security office for!"

Hey idiot: no one is talking about social security: we're talking about customer service idiot, for the card idiot, for which there is none idiot. I even tried the hearing disabled line: STILL COULD NOT GET THROUGH TO CUSTOMER SERVICE. YOU ARE A LIAR AND A FAKE. It's been two years and STILL NO CUSTOMER SERVICE.

If anyone wants to contact me you can get through to me at chosenbygrace at live.com

We disabled really need to do a class action lawsuit against DirectExpress on this.

I also receive SSI on a usdirect express card. I have had an incident with an unauthorized purchase, but I called the 800 number on the back of the card. I got right through and they sent the correct paperwork out to me to have this taken care of.

They do have rules. You have to follow them just like anywhere else. If you call and tell them "$50 was taken off my account and i didnt authorize it." they have to INVESTIGATE IT. They have to make sure you are not trying to stiff them out of money. It takes time. You can not expect them to just say "ok i believe you, here is your $50 back" Unfortunately there are too many crooks in the world and you cannot trust people when it comes to money.

As previously discussed, the number on the card is 1-888-741-1115

And also remember, you catch more bees with honey than you do vinegar. If you want a quick friendly response, then be friendly to the person on the other end of the phone. They personally cannot authorize your money back.

Consumers

are savvy to your company & it's unethical & misleading,

misrepresenting bad-business practices preying upon the weakest, & sometimes poorest, link of

our American society: the disabled & elderly. We have a voice, we pay

taxes, are registered voters we are organized and we are outraged!!! Changes

WILL be taking place either through politics OR policy & protocols. My

counsel to your company: PRACTICE ETHICAL BUSINESS WITH DIRECT & FULL DISCLOSURE

UP- FRONT about WHO you are, and what you offer! DO NOT Misrepresent yourselves

as a online bank- you are not! Do NOT MISLEAD consumers into believing that you

offer an FDIC insured CHECK CARD Account with MASTERCARD LOGO & all vested privileges-

for again, you DO NOT! BE HONEST- it is the BEST policy- even in a

QUASI-LEGITMATE Business such as usdirectexpress- DISCLOSE WHAT YOU REALLY ARE

& the limited service that you REALLY do provide @ usdirectexpress - A

PRE-PAID MATERCARD RELOADABLE DEBIT CARD with sponsorship- but NOT FDIC

insurance via Comerca Bank!



 



 Masquerade is over- your true face is now seen-so- BUYER BEWARE!

Advice: to all usdirectexpress current card holders get a REAL Bank- in your

own local community, request a bank official to assist you in transferring ALL

usdirect express account funds to your NEW account and set up DIRECT DEPOSIT

for FUTURE benefits with your NEW Bank and the government office responsible

for your funds dispersement- oh AND BE SURE to de-activate your usdirectexpress

account card as SOON as the EFT (Electronic Funds Transfer) goes from pending

to paid- & said transaction is VERIFIED as being credited to your NEW BANK

ACCOUNT... then destroy the card. Counsel to the NICE CSR- get a REAL Job with

a REAL Bank call center so that your integrity, honor & professional

reputation remain intact.



 



WHY?  I am NOW on a MISSION from GOD- to make certain

that NO ONE ever again suffers due to usdirectexpress (your employers)

unethical banking practices. WHY? Because I have a professional background in

Merchant & Commercial Banking, Financial services & Marketing  AND I am currently a disabled person , &

a FORMER usdirectexpress account holder, who once was also a technical writer:  I intend to put to use my experience and

skills to see your company brought into account or demise & termination.   I will write whomever I must write to.  I will contact whomever I must contact to see

that your company will no longer be contracted by the US Government for

Government fund dispersal to recipient account holders. 



 



I will continue

contact Government officials to effect a change in WHO this banking business is

done with.  I have already contacted a

number of privately held banking interests to suggest their sales department

BID for the business your company is so POORLY managing. I will not STOP until

I see a successful resolution- a REAL FDIC BANK handling the business that was

PREVIOUSLY outsourced to your so-called online pre-paid debit card company. To

a DIS-reputable company like the one you state in whose service you are

currently employed- I am your WORST nightmare.

After you enter one for english, quickly enter 3, and you will go to a cust service rep.  This info is not posted anywhere, so I finally called their international #, and they told me how.  I have used this method several times.  Hope this helps.

  I am a disabled vet and I also use the Direct Express Card for my disabilty check. I had trouble trying to figure out how to get a hold of cutomer service.

Here is how it works.  When you call the toll free number that is on the back of the card, 888-741-1115, you go through the prosess. After you have entered your information and you get your balance, it will offer you choices. Select the 3 on your push button phone.  It says it is for lost or stolen cards, but it is also how you get in touch with customer service.

Good luck to you.

Ken 
  

  

What is up with those of you who can't connect w/ customer service? Get him to the 21st century already. I thank God every month for Comerica The Bank in the air. If you have judgements or creditors trying to freeze your assets Comerica is the cure. 

The service is excellent. The convenience is undisputed among my SS disability & all who are of age to collect their hard earned SS benefits. I have Survivor Benefits as my husband worked hard for 20 years in the local incorporated village. Without these benefits & without the convenience of the Direct Express Card I would not know how I would survive.

I can transfer funds via the net into my checking account & pay bills, I can go to any ATM and get cash and I can call customer service and get EXCELLENT service. Bravo to the Card. And thank you to the wonderful service given by the customer service reps.   

If this person has a Direct Express Card then she would see right on the back of the card there is a Customer Service Telephone Number and a Website Address. When calling Cust. Serv. one of the options is to report a questionable transaction.

I am a card holder and have only good reports about the card and its convenience.

For her to say there is no way to contact them is ridiculous. She is either stupid or blind as a bat. I noticed she liked to use the F-word when in reality she is the F****N idiot.

I get my disabilty benefits as well. You may have gone to the wrong web site. This happend to me when I tryied to sign up.The correct e-mail address for them is www.USdirectExpress.com and the proper phone number is 1-888-741-1115.

I hope if this corrects the problem when you go to the correct website, you consider removing your post. there are a lot of social security recipiants that may be freaked out by this.

I know the first time I went to sign up, there were multiply web sites and they were scam. I hope the above information helps you and they have wonderful customer service. Good luck, I hope this helps you.

I just wanted to say that I am sick of everyone referring to people who work for this company as an idiot! Eighty percent of the calls that I get I am being yelled at and treated like a moron, well if people would listen to what they are told and not call us yelling bc they are mad maybe they would get somewhere!

  First, we are VERY limited on the things we can do for people who have this card, we service the CARD and that is all. NOTHING more! No we can not push your money through at 11:00PM the night before they are going on the card, NO I can not put your money back b/c you tried to take 2000 out of an ATM machine. Also when you call in and are asked if you have ANY questions before we start the enrollment process ask whom ever your talking to! Don't wait till something pops up on the bill and you get mad and say that we didnt tell you about that fee.
 I understand that some people may feel like they are being treated poorly but seriously we are not the Social Security office we only SERVICE the card!
If you are having an issue with a dispute b/c there is money missing from your account you call in and tell us what is not supposed to be taken out we send that off to a place in Texas and they send you paper work in the mail 7-10 days to get the paper work. Then you have to fill out the paper work and mail it back. It can take up to 45 days before you hear anything back via mail again.I know that 45 days is a LONG time but there are a lot of people and disputes that have to go so we ask that you be patient.
 Also when people call in and they order a new card and they want it sent by UPS, first off it takes 2-3 business days 2 days to get your new card made and one day for the overnight! If you call me at midnight you are not going to receive your card the next day its not a rip off it takes time to make your new card! Second off it is a 13.50 fee to have your card sent via UPS and we will only comp it if its our fault you didnt get your card in the first place!

 I think it stinks that people say such bad things about the CSR's who work for this company we are here to help you but as I have said we are very limited on what we can do to help you.. We only service the cards and we talk to over 200 people a day so the next time you wanna complaine that we are treating you poorly remeber that their is only so much we can do to help and most other things you have to contact your local Social Security office for!

I, too, get my Social Security benefits via the US Direct Express Debit card, and recently had an unauthorized charge made to my account as well. I also tried unsuccessfully for three days to talk to someone in their customer service dept. by dialing the number on the back of the card and following the prompts. Finally, I called the Social Security office and was told to call the bank who issued the card, which in my case was Comerica. A very helpful lady there told me the "trick" to getting through to customer service. After you call the number on the back of the debit card, the first thing the automated voice says is "For English, press one". The lady from Comerica told me to press three, instead. As soon as I did, the automated voice said, "Please hold while I connect you to a customer service representative." I was immediately connected to an actual person, who helped me find out who made the unauthorized charge to my account, and I was able to get the charge taken off my card.

My government issued USDirectExpress Card was stolen from my purse and it has been over a week I have been calling the idiots for information for the police! I finally sent this email: This Direct Express Card for disability payments should be cancelled! It is RIDICULOUS that a disabled individual should have to put up with the verbal abuse of the customer service reps!! (Kimberly, the 3rd idiot I talked too, refused to allow me to speak with a supervisor and SLAMMED THE PHONE DOWN!) My card was stolen on 7-1-2009 and I am working diligently with the police! I MUST have the 16 digit account number from the front of the card that was stolen!! This is how cops from all over America pull up the videos at the ATM machine and grocery stores!! I NEED HELP NOW FROM A COMPETENT PERSON AT DIRECTEXPRESS! Believe it or not these morons issued the card and now claim they do not have access to the card number! Someone needs to put an end to this pilot card program before the government starts the endless task of "fixing" it costing us billions!