Complaint Review: US Power Moving - Marlboro Township New Jersey

 DO NOT USE THESE MOVERS UNDER ANY CIRCUMSTANCES!!! We used this company a little over 2 years ago to move from New Jersey to South Florida and we were NOT happy. Not only because right AFTER we signed the contract, our contact person and the owner of the company, ALEX, became very rude and aggressive, but also because although we had a deadline by which we needed our furniture and boxes to be delivered, he was a week late. No sorry, no explanation, no trying to work things out and maybe refunding some of the money for not complying with his own contract. NOTHING. Just "do you want your stuff or NOT?" Well, that was our experience.

Fast forward to this year when our elderly parents decided to move to South Florida from New Jersey as well. Against our advice NOT to use this guy, they decided to go with him anyway. Well, they are sorry now. Oh, and by the way, these people are an elderly in their 70s. Well, they were completely ripped off and this is putting it nicely. Alex was the only person that they dealt with the entire time. They needed to pack their house first (due to the fact that they sold it very quickly) and then move to South Florida a couple of months later. Alex and his guys detached and pulled the furniture apart. And the family helped packed the boxes and some of the valuables.

One of those valuables was a large antique Italian mirror valued at over $2,000, a prized possession of this family. They pleaded with Alex to pack it adequately to make sure that it does not get damaged during the move. The family members packed it as much as they could themselves, wrapping it in plastic and blankets, and then asked Alex to put it in the box to which he replied: "don't tell me how to pack and move stuff. I do this for a living." Well, that mirror arrived completely broken. Alex would not return calls or address this situation in any way. Why would he, right? He made sure he got paid before the furniture was even taken off the truck and unpacked. And then, he disappeared and would not answer calls. AT ALL!

During the packing of the furniture, Alex told the couple that they needed to give him a deposit of $400.00 for the "old and dirty" large blankets that were used to wrap some of the big pieces. However, upon delivery of the furniture, he was supposed to take the blankets back and return the $400.00 deposit. He failed to do that, claiming that the deposit was only refundable during 30 days. That was a lie. He never told the couple that there was a 30 day limit and he knew very well that the couple had to pack up their house and put everything in storage in New Jersey and then move to Florida a couple of months later. Again, the ripped them off an extra $400.00 for the ugly and disgusting blankets that he uses during his moves when it is his job to use these things to pack people's valuables in the first place.

Also, upon arrival of the furniture at the designated address in South Florida, the movers that delivered the furniture DID NOT know how to put it back together because they were not the same movers that pulled the furniture apart during the packing. So, the couple ended up paying extra money to some local guys who were able to put the furniture together. Alex, once again, was nowhere to be found. He wouldn't answer calls or respond to voicemail that the couple left over and over again. Finally, when the furniture and the boxes were actually moved, not everything was delivered. Alex left back approximately 20 boxes, claiming that there was no more space on the truck for those boxes.

Well, since he made the couple PAY THE REST OF THE MONEY when the truck arrived in South Florida - the movers basically told them either you pay now and we deliver it OR you won't get your stuff - he failed to deliver the rest of the 20 boxes COMPLETELY. The couple, in fear of using another scamming moving company, decided to ship those boxes via UPS, paying an extra $1,000 on top of what they already paid US Power Moving. Alex and his moving company completely ripped off this elderly couple during their move. They paid over $6,000 all together and ended up with damaged valuables and horrible moving experience. SHAME ON YOU ALEX, PERSONALLY, FOR TAKING ADVANTAGE OF THESE NICE AND TRUSTING PEOPLE.