Complaint Review: USBANK - Overland Park Kansas

Frankly, I find this report laughable. First of all, my man, you did not cut and paste that transaction info from a "screen shot". That doesn't even come close to resembling text you'd find on USB's website. That, and you left a "0" out of the date in the third line down from the top of the list. Even if this information was legit, you're not showing the account balance versus available balance. Banks, by law, must pay from the available balance. I find it convenient that you left that off your ROR. I'd wager it'd show a completely different side to your story. You signed a legal document when you opened the account stating that you understand and agree to the terms of the account. Now, whether you actually read that document or not before you signed it is impossible to determine. Again, I'd wager not. I've banked with USB for bordering on a decade and never paid them a single penny in fees. If the bank was really "out to get you", they really need to come up with a better scam, because I've still got everything I've put into that account. I would suggest calmly and rationally calling their customer service line to discuss the issue. I'm sure they'd be happy to walk you through the math. I know you go to DeVry, so they may need to take a bit more time with you than with other customers, but that's why they get a paycheck every week.

This is not your granddaddy's bank. After being told repeatedly that there nothing they could do to prevent this from happening, and smugly told to balance my checkbook, I was finally told the "settings" could be changed on my account to prevent this. Just as my other banks do. Insufficient funds? Charge denied. My only beef, is the thousands I was charged after previously being told the could do nothign to prevent this. And to those who smugly remind us to balance our checkbooks , or read our fine print, I will say this. This card is at my disposal. My checking needs have been explained very clearly to US BANK. And I was lied to. So save your remarks and follow through with good honest service instead. Lord knows your industry needs some of that these days.

You are killing me man That isn't the point. I'm not saying one should be able to overspend freely. I'm suggesting that the fees imposed are way too large and that they are distributed way too freely. I find your answers extremely obtuse. Ideally nobody would spend more than they should, but people do, and will, regardless. The institution should be aware of that and not prey upon those people (those that can least afford it). I think they are fleecing people for making mistakes and your solution is not to make mistakes. Brilliant! I think these comments you keep making are unhelpful and arrogant, in addition to that they keep missing the point (purposely I hope, considering how obvious it is). Under your logic people who don't know any better or folks who make mistakes deserve everything they get. Which is rude and shows a sub-standard understanding of sociology. If the fee was 1000 bucks every time you did it, would you still say thats fair? How much money is too much money is objective, so I'll use an extreme case. You should open a car dealership in a low-income area and charge 50% interest rates, when people started to go bankrupt you could console yourself in the knowledge its all in the fine print and they deserve it because they purchased without being able to pay. See, I would think that you as the owner should have some share of the responsibility of what you helped facilitate, you obviously would not. Which means Id never buy a car from such an arrogant, and let me again reiterate obtuse, person. Try to have a little feeling for people, despite the fact that you are so quick to condicend to them.

MMianthropy, you have lost yourself with your hatred. US Bank is no better or worse than any other bank out there. It was pretty clear from the OP's own information that he overdrew the account because he could not wait until Tuesday morning (03/07/06) to spend his money. Again, this fault is with the undeducated consumer, not the big, bad bank. The bank's responsibility is to administer accounts. It is the account holder's duty to manage the account - it always has been and will always be. In other words, if you don't like the way your money is being managed, you need to address the person looking back at you in the mirror - because you're the person in charge of your money. If you don't like the way you're money is being administered, then take that up with the bank, or change banks. It is really that simple.

Are you Wondering Why there are so many Bank Takeovers by the Feds? Contact Federal Trade Commission and Secret Service, they will look into it and see if there are other Consumers like yourself that this is happening to. Also Contact IRS, download form 3949 A and report them. Often Times IRS will give you a 10% Reward, when they find things wrong. They are a Threat to the Financial Security of the Nation.

GO to the branch you opened your account at and ask to waive your complementary overdraft protection. Be mindful of paper checks you write, they have a delay of course, and return check fees might be more than overdrafts (I rarely do, so this works great for me) and when you try to overspend with your atm card it will decline. Better that than 40 bucks for an overdraft of .88 cents (happened to me). USBank also posts my charges in the order that results in the most overdrafts, which is garbage. My next move is to go to a local bank.. Dear I am the Law, "Banks, by law, have to pay things out of the availible balance" What are you suggesting? "Trust me, there is no hidden agenda at US Bank" Why would I do that when public opinion is against you a billion to one? That is not helpful, and if your agenda in posting was not to be helpful....what was it? Dear Robert Thank you for actually providing some direction for people. What I think you are not considering is the people with the most issues with this are folks who don't have a lot of money, like me... Indeed I usually don't have time to let my deposits sit for a few days like you do. And, usually I'm cleaned out after the bills are paid, and with USBank's help, frequently I'm more cleaned out than I imagined I was. The poster is in college, as he states, so I imagine he is about as poor as I am.

Contact the Office of the Comptroller of the Currency. Perform a web search for OCC to get contact information. They are the agency governing all nationally chartered banks. There are also several links to other agencies to search if US Bank is not a national chartered bank (they should have NA in their name if they are). Having said that, never rely on online, ATM or telephone balance information. Keep your own account register, read through your account terms and conditions for the banks transaction policies and fees. Deposit money first, wait for it to become available to draw against then spend. No fees. Ever.

Contact the Office of the Comptroller of the Currency. Perform a web search for OCC to get contact information. They are the agency governing all nationally chartered banks. There are also several links to other agencies to search if US Bank is not a national chartered bank (they should have NA in their name if they are). Having said that, never rely on online, ATM or telephone balance information. Keep your own account register, read through your account terms and conditions for the banks transaction policies and fees. Deposit money first, wait for it to become available to draw against then spend. No fees. Ever.

Contact the Office of the Comptroller of the Currency. Perform a web search for OCC to get contact information. They are the agency governing all nationally chartered banks. There are also several links to other agencies to search if US Bank is not a national chartered bank (they should have NA in their name if they are). Having said that, never rely on online, ATM or telephone balance information. Keep your own account register, read through your account terms and conditions for the banks transaction policies and fees. Deposit money first, wait for it to become available to draw against then spend. No fees. Ever.

Contact the Office of the Comptroller of the Currency. Perform a web search for OCC to get contact information. They are the agency governing all nationally chartered banks. There are also several links to other agencies to search if US Bank is not a national chartered bank (they should have NA in their name if they are). Having said that, never rely on online, ATM or telephone balance information. Keep your own account register, read through your account terms and conditions for the banks transaction policies and fees. Deposit money first, wait for it to become available to draw against then spend. No fees. Ever.

Banks, by law, have to pay things out of the availible balance. Contact US Bank and someone will be more than happy to go through it line by line if need be. Trust me, there is no hidden agenda at US Bank.