Jacob
Orlando,#2UPDATE Employee
Wed, July 23, 2003
Mr. Chuck Wisely. In order to make a valid complaint you must first, either be listed as a customer or list the customer who has a complaint. We have diligently searched our data base for yourself, and we have found that no one meets your criteria. Hopefully by administering these suggestions, you may recieve future participation in these circumstance, as well as others later throughout time. Thought taking the initiative to make a complaint for a friend, is very thoughtful, it would further help a company to respond if the person with the complaint would contact the company who's reputation is in dispute. Most importaintly I an neither an Owner or CEO of Vacation Showroom, so though your diligent investigative practices, you've been mistakenly misled, or have altered information to lean towards your favor. I am however a marketing and sales consultant for the company name listed above "Vacation Showroom" Also in response to your complaint, for you to say that the business telephone lines were disconnected, we would like to investigate that as well so if you would contact us in writing with those dates(where the lines were disconnected), that would be helpful for us to pull phone records to find out indefinately, weather our phone lines were disconnected or is this some attempt to make this company sound illigetimate. Now to invoke on the correct information stated, I do currently own several Florida companies, however I'm not quite sure what those seperate compaines have to do with Vacation Showroom, as well as you are correct per Florida Statute, customers are entitled to a refund within a 30-day period. That does mean that you are entitled to recieving your money back during that time frame. (It might also be helpful to document when the "unknown" purchaser purchased, and when they made contact for a refund). Our customer service department handles each customer on a professional manner, and has not, and will not be known to bounce people around! Now just as long as you're within the 30-day time frame you WILL be issued a full 100% refund. (We have been known to issue refunds 30, 60, and even 90-days out under certain circumstances. Furthermore we have made special attempts to contact you thought without a phone number or address this has been difficult. We did come across a Charles Wisely of East Northport NY and a Charles Wisely of St. James NY through a list management source. If these are either of you please contact e-mail at [email protected] or though one of our customer service numbers at 866-639-2002. In closing, as an advisor for Vacation Showroom. We would like to resolve this complaint immediatly, if Vacation Showroom has done anything directly or indirectly to mislead this "unknown" customer we would like to offer them a FREE VACATION on us, as well as a full refund even if this complaint is past 30-days. I might also suggest that the fact that I might be Asian or not, and the fact if I drive a BMW, has no bearing weather your "unknown friend" is entitled or is not entitled to a refund. All customers and employees are treated equally, and Vacation Showroom is an equel opportunity employer.