- Report: #60598
Complaint Review: Valdoro Marketing Mountain Lodge - Breckenridge Colorado
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Author Not Confirmed
Why?
Valdoro Marketing Mountain Lodge
500 Village Road Breckenridge, 80424 Colorado, U.S.A.
Phone:
800-436-6780
Web:
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Valdoro Marketing Mountain Lodge ripoff Won't refund my money, they are denying package was cancelled by me. Consumers being taken for their hard earned money Breckenridge Colorado
My wife and I recently purchased a $200.00 package to Valdoro Mountain Lodge. We decided to cancel and wait till next year to purchase another package so as not to miss out on what we thought would be interesting. On 05/07 we received the letter confirming our purchase with telephone numbers to call if we had questions or to cancel, and that we had 14 days to cancel.
I immediately called to cancel and spoke to a woman who didn't give me her name. I told her I wanted to cancel the package and she didn't sound very happy when she proceeded to ask me why. I told her we decided to wait and wanted to cancel and that we would book the package next year. She said ok and that the package was cancelled. I received my June credit card statement and there was still the $200.00 charge from Valdoro Marketing. I called the Valdoro Mountain Lodge where I spoke to a gentleman. He gave me a 1-800 number in Missouri.
I talked to a woman and asked her why I had'nt been credited for my calcellation. She said there was no record of cancellation and asked me for my confirmation number for the cancellation. I told her that I wasn't given one and she said there was nothing she could do. I told her I would have to go through my credit card company to get my money back and she said that was fine.
As you might know this really upset me.
A potential customer getting treated like this. It seems to me there is either a breakdown in their cancellation system or comsumers like me are getting set up to be taken for their hard earned money.
Rodney
Rio Rancho, New Mexico
U.S.A.
I immediately called to cancel and spoke to a woman who didn't give me her name. I told her I wanted to cancel the package and she didn't sound very happy when she proceeded to ask me why. I told her we decided to wait and wanted to cancel and that we would book the package next year. She said ok and that the package was cancelled. I received my June credit card statement and there was still the $200.00 charge from Valdoro Marketing. I called the Valdoro Mountain Lodge where I spoke to a gentleman. He gave me a 1-800 number in Missouri.
I talked to a woman and asked her why I had'nt been credited for my calcellation. She said there was no record of cancellation and asked me for my confirmation number for the cancellation. I told her that I wasn't given one and she said there was nothing she could do. I told her I would have to go through my credit card company to get my money back and she said that was fine.
As you might know this really upset me.
A potential customer getting treated like this. It seems to me there is either a breakdown in their cancellation system or comsumers like me are getting set up to be taken for their hard earned money.
Rodney
Rio Rancho, New Mexico
U.S.A.
2 Updates & Rebuttals
Kristin - Marketing Manager
Breckenridge,Colorado,
U.S.A.
excellent customer service and stand by our policy of allowing cancellations
#2UPDATE Employee
Thu, March 25, 2004
This report was just brought to our attention on March 25, 2004. Valdoro Marketing, LLC prides itself in excellent customer service and stand by our policy of allowing cancellations of vacation packages purchased within 14 days from date of purchase. Unfortunately, I do not know why this individual did not receive his refund; however, I invite him to call me at 1-866-580-1100 to further discuss this situation. In order for us to pull the proper paperwork and documentation for a refund, we will need additional information from the individual.
Rodney
Rio Rancho,New Mexico,
U.S.A.
Lodge Won't refund my money
#3Author of original report
Fri, June 13, 2003
Valdoro Marketing Mountain Lodge Won't refund my money, they are denying package was cancelled by me. The business that doesn't give a dam Breckenridge Colorado.
